Job description
If you value how customer service should be and love interacting with people, we want to talk with you! We have an immediate opening for a customer service superstar that can handle customer inquiries and concerns with genuine compassion and positivity.
This is a temporary position for the high season between November and January.
About Us:
We are Cornet Barcelona: a fast-growing, international luxury glassware company based in Barcelona.
We're a young team, we're avid learners and focus on continuous professional and personal growth.
You'll be working in a diverse culture company, surrounded by dedicated and compassionate colleagues, who treat you with kindness and consideration.
About You:
Naturally patient and kind
Have genuine empathy with people
A team player and able to take direction
Love solving problems and helping people
Treat customers well not because you have to, but because it is the right thing to do
A self-starter and can work on your own with minimum supervision
Capable of remaining calm and efficient under stress - we receive a lot of emails and inquiries during the holiday season
What you will do:
Answer all customer emails and inquiries
Respond in a kind, personal, warm way
Track orders, keep customers updated and quickly resolve any issues with orders
Ensure customers are fully satisfied
Provide new ideas and feedback to improve our customer service processes
Why you should apply with us?
We can contribute to your growth personally and professionally.
Every month, you'll learn new skills in several areas including but not limited to:
Online marketing, copywriting, human resources, customer service, time management, even neuroscience, and much more.
We offer development training that can help you grow in the said areas. Once you join our team, we'll provide you with comprehensive coaching so you can hit the ground running and feel confident in your role.
Requirements:
Bachelor degree in communication/human resources/marketing/business
Proficient in MS Word, Google Docs, email, grammar
Proficient in English and Spanish
Benefits/Compensation:
Restaurant Card
Full time pay, 7 hours a day
Flexible schedule
Salary negotiable
How to Apply:
Please send your resume and salary requirements. Include a cover letter telling us why you are perfect for the position.
