Shanghai Me is hiring a Head Waiter in Dubai, United Arab Emirates.
About the Role
As a Head Waiter, you will play a key role in leading the service team and ensuring a consistently high level of guest experience throughout the venue. You will be hands-on during service, supporting the team while maintaining the standards expected within a premium dining environment.
Responsibilities
Lead and support the service team during daily operations
Ensure consistent and exceptional service standards throughout the floor
Welcome and engage with guests in a professional and attentive manner
Maintain strong knowledge of the menu, ingredients and beverages
Provide confident recommendations and assist with guest requests
Support the management team with the smooth running of service
Coordinate closely with the kitchen, bar and wider front-of-house team
Assist with VIP guests, regular clientele and special occasions
Monitor table sections and ensure service is efficient and well coordinated
Handle guest concerns professionally and support effective service recovery
Assist with briefing and training junior team members
Maintain cleanliness, organization and presentation standards
Support the team during busy and peak service periods
Requirements
Previous experience as a Head Waiter, Senior Waiter or similar role within a high-end hospitality environment
Experience within premium restaurants, luxury hotels or lifestyle concepts
Proven ability to lead and support a service team during busy operations
Strong knowledge of food and beverage service
Excellent communication, leadership and guest service skills
Confident working with VIP and discerning clientele
Fluent in English; additional languages are advantageous
Well-presented, professional and guest-focused
Strong organizational skills and attention to detail
Able to work effectively in a fast-paced, high-volume environment
Flexible to work evenings, weekends and during peak periods
Currently based in Dubai or willing to relocate
What We Offer
Competitive salary
Work visa and medical insurance
30 days paid annual leave
Employee discounts across our venues
Joining flight ticket for international applicants, plus return tickets to home country annually or biennially depending on position
Opportunities for growth, learning and development
2 days off weekly
Meals on duty
Who Are We?
Established in 2011, Fundamental Hospitality is a UAE-born company that unifies the region’s leading lifestyle concepts. As an international ecosystem of hospitality brands, the group develops elevated, home-grown concepts that showcase the quality and innovation of the region, while exporting them to key cosmopolitan cities around the world.
Fundamental Hospitality delivers lifestyle brands reimagined, where a creative approach to concept development leads to a dynamic experience in each and every venue. The group has played a fundamental role in the expansion of brands from the UAE to the world, with a portfolio that includes globally acclaimed concepts such as GAIA, Shanghai Me, Alaya, La Maison Ani, Piatti and Izu Burger, as well as international franchises including Scalini Dubai, Scalini Riyadh, Cipriani Dubai and Cipriani Dolci UAE.
Fundamental Hospitality owns and operates venues across the Middle East and Europe, with ongoing expansion into the GCC, Europe, UK and USA.
Website:
