Job description
Assistant Executive Housekeeper
Mandarin Oriental Ritz, Madrid is seeking a passionate Housekeeping Supervisor to join our elite Rooms Team.
Are you a master of your craft, leading with pride and precision? Do you thrive in a dynamic, collaborative team that values integrity and excellence? At Mandarin Oriental, we embrace a growth mindset and are committed to creating extraordinary experiences. We invite you to become a part of our exceptional journey.
Mandarin Oriental is renowned worldwide for operating some of the most luxurious hotels, resorts, and residences. With a strong development pipeline and recognition for creating coveted properties, the group offers legendary service rooted in Asian heritage while defining the pinnacle of luxury.
Boasting a stunning restoration that celebrates César Ritz’s pioneering spirit, our iconic Mandarin Oriental Ritz, Madrid is poised to become the city’s most luxurious hotel. With a prestigious central location, celebrated dining overseen by Spain’s top chef, and unrivaled wellness facilities, we set the standard for luxury.
About the Role
As the Housekeeping Supervisor at Mandarin Oriental Ritz, Madrid, within the Rooms Department, you’ll be entrusted with overseeing the daily operations of the housekeeping team, ensuring that all guest rooms and public areas maintain the highest standards of cleanliness and quality. You’ll lead a dedicated team, monitor service excellence, and create a seamless guest experience. The Housekeeping Supervisor will report directly to the Executive Housekeeping Team.
Key Responsibilities:
• Supervise room attendants, valets, and cleaning staff to ensure impeccable cleanliness and maintenance of rooms and assigned areas.
• Ensure strict compliance with MOHG standards and promptly address guest requests.
• Coordinate and follow up on maintenance requests using Alice / Infor systems.
• Lead the daily operations of the department, ensuring service quality and operational efficiency.
• Participate in training, team meetings, and regular quality control checks to maintain the highest standards.
• Conduct room inspections to ensure guest rooms are ready for arrivals, meeting both guest and hotel expectations.
What We Expect from You:
• Strong organizational, hands-on leadership skills, with the ability to supervise and motivate a team.
• Exceptional attention to detail and a customer-focused mindset.
• Previous experience as a Housekeeping Supervisor in a luxury hotel environment.
• Familiarity with hotel systems such as Infor and Alice.
• A commitment to embodying the MOHG values of excellence, respect, and teamwork.
Our Commitment to You:
• Learning & Development: Your success is our success. We offer tailored learning and development programs to help you grow at every stage of your career.
• MOstay: As part of the #MOfamily, you’ll enjoy complimentary nights and attractive rates at Mandarin Oriental properties worldwide, for both you and your loved ones.
• Health & Wellness: We prioritize work-life balance and offer a variety of health benefits and wellness programs to support your well-being.
• Retirement Plans: We offer flexible retirement plans, recognizing your long-term commitment and contribution.
• Staff Welfare Fund (Fondo Social): Access to a fund supporting your overall well-being.
• Flexible Compensation: Enjoy a flexible compensation plan that includes access to DKV health insurance (employee-contributed).
• Internal Events & Team Building: Participate in exciting internal events and team-building activities to strengthen relationships with your colleagues.
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