Night Audit (m/w/d), Wolfsburg
domainMeliá Hotels International
placeWolfsburg, Kreisfreie Stadt Wolfsburg, Germany
event_available18/07/25
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Job Description
Your Task:
Assisting guests at check-in and check-out as well as with questions and concerns and initiating/implementing appropriate action
Achieving efficient guest satisfaction in compliance with Meliá Hotels International standards and by ensuring polite and courteous behaviour towards guests and colleagues
Handle and pass on guest complaints to the night shift in a professional manner
Monitoring the correct management of the hotel cash register, invoicing and accounting, preparing the daily closing with the associated task
Complete and correct processing of all guest data and system maintenance
Efficient processing and filing or forwarding of incoming and outgoing correspondence for guests
Preparation and follow-up of other shifts
Your Profil:
- Host mentality
- Strong communication skills
- Good PC skills and knowledge of MS Office programmes, ideally also with the hotel software PMS Opera an advantage
- Organisational talent
- Good manners and a well-groomed appearance
- Flexibility and team spirit
- Independent work and a high sense of responsibility are also necessary for the work as a Night Auditor
Requirements
Minimum Qualifications: Sin titulación
Experience: No requerida
Professional Category: No definido
Residence Permit: Indiferente
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