Front Office Manager - Melià Milano

Job Description

Mission of the position: Front Office Manager is responsible for ensuring that staff treat guests courteously and that guest services and administrative duties are performed speedily and efficiently. 

Job Summary: To manage properly all the activities related to Front Office Manager position

What will you have to do? 

• As the Front Office Manager, you will make sure that customers and visitors feel welcome and are well looked after;
• Your role will include overseeing employee schedules, front office staff training, supporting, training, and supervising front office staff;
• Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience;
• Handling customer complaints and special requests;
• Scheduling staff shifts and managing other HR-related tasks;
• Maintaining an orderly appearance throughout the reception area;
• Preparing monthly management reports on customer feedback, bookings, and cancellations;
• Managing the departmental budget etc.

What are we looking for:

• Concrete experience in the same role;
• University degree, preferably Tourism or Hospitality;
• Accounting Skills;
• Advanced Italian and English knowledge; the knowledge of another foreign language is a plus;
• Knowledge of hotel management tools.
• Financial knowledge.
• Knowledge of hotel operations.
• Ability to lead and inspire a team.
• Analytical skills.
• Excellent communication skills.
• Problem-solving skills.
• Organisation and planning.

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