General Manager for Burel Mountain Hotels

Job Description

Burel Mountain Hotels is looking for an experienced and passionate Hotel Manager to take on the role of General Manager, overseeing two of our iconic properties:
• Casa de São Lourenço, Burel Panorama Hotel*****
• Casa das Penhas Douradas, Burel Expedition Hotel****
Both hotels are located in the heart of Serra da Estrela, offering an unmatched connection to nature and a distinctive guest experience.

About the Hotels:
Casa das Penhas Douradas (opened in 2006) is a boutique 4-star hotel with 17 rooms, situated at 1,500m altitude. Known for its close relationship with the surrounding landscape, it offers a cozy and design-driven atmosphere.
Casa de São Lourenço (opened in 2018), a 5-star Design Hotels™ member, features 20 rooms and breathtaking views of the Zêzere Glacial Valley. Originally one of the first four Pousadas de Portugal (est. 1948), it was the first 5-star hotel in the region and stands just 4km from its sister hotel.

Key Responsibilities:
• Ensure high standards of quality and guest service across both properties.
• Lead and motivate a team of 65 employees, setting clear goals and fostering a positive work environment.
• Plan, organize, and oversee hotel operations and staff responsibilities.
• Manage budgets, expenses, and financial reporting, providing weekly updates to administration.
• Engage with guests to ensure exceptional experiences and satisfaction.
• Build relationships with external partners including suppliers, agencies, and distributors.
• Represent Burel Mountain Hotels at tourism fairs and events.
• Review and approve marketing and communication content.
• Review and negotiate contracts with tour operators.
• Define and activate the sales strategy for national and international travel trade players

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