Concierge for ME Malta

Job description

As a Concierge, you will manage guest requests with expertise and creativity, offering tailored recommendations and services. Your role is pivotal in personalizing stays, anticipating needs, and exceeding expectations, all while contributing to our hotel's reputation for exceptional guest experiences Duties & Responsibilities: • Comply with the strategy of experiences in the destination, offering customers unique services and products according to their preferences. • Efficiently manage all guest requests, applying upselling and cross-selling techniques to optimize the hotel's extra revenues, committing to achieving total guest satisfaction. • Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations. • Manage customer incidents, following the established protocols. • Comply with the attributes, standards and manuals applicable to their department. • Efficiently use the different customer experience management tools. Be aware of the Voice of the Customer results, complying with the defined improvement plans. • Be knowledgeable of the hotel’s evacuation plan.  What are we looking for? • Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays. • Must be fluent in English; other languages are preferred. • 3-year experience in a fast environment in the same or similar position in a hotel/resort. • Passionate for Hospitality and with a strong attitude to interpersonal relationships

Requirements