Front Desk Manager

Job Description

Support Front Desk Hospitality Agents by training, coaching and providing performance feedback with an eye towards execution
Prioritize, delegate, execute, and support day-to-day tasking to ensure world-class guest experience and team accountability
Guide guests through the Sonder experience, ensuring they have an amazing first impression
Communicate cross-functionally clearly and with compassion
Own and update standard operating procedures to support team execution
Assist in continuous improvement project design and implementation
Analyze market trends to optimize operations and to proactively address potential guest issues
Work with City Operations Leadership to identify new opportunities to elevate operations for both our guests and the city team


Who We Are Looking For:


Minimum 3 years of experience managing direct reports
Proven ability to lead, prioritize and deliver with a focus on driving team performance through coaching, training and accountability
Strong affinity to people management and able to effectively lead a team by example, inspiring people to be engaged and proactive
Great communication skills, able to define clear action steps for their team members and effectively delegate
Ability to take the initiative and problem solve independently
Detail-oriented and organized
Ability to adapt and flex to shifting priorities
Embraces technology for team management and collaboration and motivated to adopt new and emerging technologies
Strong ability to establish positive relationships with others
Thrives in a fast paced, ever-changing, always challenging startup environment
Basic spreadsheet knowledge required i.e., Google suite
Experience in a start-up environment preferred

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