Sale Manager - Melia Ba Vi Mountain Retreat

Job description

Mission: You will drive revenue across all market segments—Corporate, MICE, Leisure/FIT, Travel Trade, and Weddings/Events—for our exclusive 55-key luxury eco-retreat. Nestled in the Ba Vi mountains featuring a blend of French colonial and Vietnamese village architecture.   What will you have to do: MICE & Corporate Segment: • Business Development: Identify, prospect, and secure high-yield corporate accounts, executive retreats, and board meetings. • Event Promotion: Pitch our 3 dedicated event rooms and unique outdoor venues for team-building, strategic planning sessions, and corporate offsites.   • Account Management: Nurture relationships with corporate travel managers and executive assistants in Hanoi and surrounding economic zones. • Tailored Packages: Collaborate with Food & Beverage (Senses and Tonkin restaurants) and the Spa to create bespoke corporate wellness and retreat packages.  Leisure, Travel Trade & FIT • Agent Relationships: Develop and maintain strong partnerships with premium inbound tour operators, luxury travel agents (DMCs), and OTA market managers. • Product Positioning: Effectively communicate the retreat's unique selling points, including the infinity pool, thermal spa, cycling and hiking trails, and proximity to historical ruins, to the travel trade.   • Rate Strategy: Work closely with Revenue Management to optimize wholesale, dynamic, and tactical rates for the boutique 55-key inventory—balancing occupancy and high ADR across our Deluxe rooms, Suites, and Pool Villas. Weddings & Social Events • Venue Selling: Promote the resort's lush gardens, 1902 Lobby Lounge, and panoramic mountain views as a premier destination for luxury weddings and private social events.   • End-to-End Coordination: Act as the primary sales contact for couples and event planners, conducting site inspections and ensuring a seamless handover to the operational banqueting team. Strategic Planning & Reporting • Market Intelligence: Monitor competitor activities in the Hanoi-adjacent luxury resort market and provide actionable market trends to the Director of Sales & Marketing. • Target Achievement: Meet or exceed monthly and quarterly room night and revenue KPIs across all assigned segments. • Admin: Maintain accurate and up-to-date client records, contracts, and sales activities. Submit weekly sales reports outlining pipeline and conversions. What we are looking for:  • Experience: Minimum of 1 to 2 years of proactive sales experience in luxury hospitality, preferably within a high-end retreat.  • Market Knowledge: Established network of contacts across Hanoi’s corporate sector, luxury travel agencies, and event planners. • Languages: Fluent in Vietnamese and excellent command of English.  • Technical Skills: Exceptional negotiation, presentation, and closing skills. Ability to sell an "experience" rather than just a room. • Personal Attributes: Self-motivated, target-driven, and adaptable. Willingness to travel between the Hanoi sales office and the Ba Vi property for site inspections.

Requirements