Guest Experience Manager North UK

Job Description

Guest Experience Manager #LI-IV1

Are you passionate about creating unforgettable guest experiences? Join our prestigious team as a Guest Experience Manager looking after INNSiDE by Melia hotels in North UK (Manchester, Liverpool, Newcastle) You'll be the driving force behind ensuring our guests' stays are personalised, seamless, and exceed their highest expectations. In this dynamic role, you'll innovate guest services, and uphold the highest standards of excellence. If you thrive in a fast-paced environment and have a keen eye for detail, we want you to be the face of our brand and elevate our guest experience to new heights!

**Competitive Salary plus Bonus**

Responsibilities will include, but are not limited to:

• Customer Experience: Personalise guest stays, anticipate needs, and exceed expectations using customer experience management tools.
• Digital Experience: Define and implement guests' digital experience according to our global strategy.
• Incident Management: Handle customer incidents following established protocols.
• Sensory Architecture: Develop and implement strategies for lighting, decoration, aroma, and piped music.
• Experience & Event Programs: Define and implement strategies for guest experiences and events
• Innovative Experiences: Develop innovative experiences and services to keep the hotel at the forefront.
• Product Customisation: Adapt standards to local customisation needs.

What We’re Looking For:

• Based in Manchester or Liverpool (responsible for properties in Manchester, Liverpool, and Newcastle).
• 3+ years of experience in a similar role within the hospitality industry.
• Exceptional written & spoken English (Spanish is a plus!).
• Deep understanding of hotel operations, brand strategies, and customer experience tools.
• Ability to travel
• Strong organisational, analytical, and problem-solving skills.
• Excellent communication and service-oriented mindset.

Ready to Elevate Guest Experiences? If you're a passionate and strategic thinker with a love for hospitality, apply now and join us in creating unforgettable experiences for our guests!

Because belonging to the great Meliá family is being VIP  

• Holidays: 29 days’ holiday including 8 public holidays
• Contributory pension scheme
• Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)
• Discounted dental and health cover with HSF
• Great discounts with Melia Hotels Worldwide: (Friends & families discounts)
• Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
• Awards and Recognition Programs: Join a culture of recognition and reward, with loyalty bonuses and referral incentives
• Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
• High street discounts: with Perks at Work
• Meals on duty, Payday Parties and Laundry

JOB ALERT