Front Office Assistant Manager - Dreams Madeira Resort Spa & Marina

Job Description

We are looking for a Front Office Assistant Manager to join our 5 star hotel in an international group, located in the stunning Madeira Island!


What we need:
-Passion for hospitality and proven experience of at least 2 years in a similar role
-Customer-orientated attitude and in-depth knowledge of customer service
-Proficiency in speaking and writing in Portuguese & English, basic German and/or French is a plus
-Careful presentation
-Proactive, with a sense of initiative and teamwork
-Sense of responsibility and autonomy
-Excellent communication and people skills
-Solid knowledge of MS Office, especially Excel
-Knowledge in operational systems


Main Responsibilities and Duties:
-Ensure adherence to quality expectations and standards
-Run and collaborate with the entire Front-Office team, including reception, concierge service and reservations
-Solve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism
-Identify talents, lead, train and build team spirit in a huge team
-Monitor the quality
-Address guests’ service needs and deal with specific customer requests
-Develop and maintain positive working relationships with other departments and colleagues
-Take action in all matters related to the safety, security, satisfaction and wellbeing of hotel guests



What we offer:
-Monthly salary above average
-Meal allowance
-Parking space
-If applicable, accommodation provided
-Professional and personal growth
-Dynamic and collaborative work place

---