Job description
To describe our workplace culture in a nutshell: we’re demanding and caring. As a team member, expect to be challenged, empowered and to grow through this professional experience. We are looking for a confident Sales Executive who enjoys talking to guests and will thrive in a dynamically changing environment. Your responsibilities will include but not be limited to the following. RESPONSIBILITIES - Responding to guest enquiries (direct, corporate and travel agency) via telephone, email and whatsapp. - Engage with potential guests and building a relationship with them to help them understand Emerald Stay’s product and services. - Create and send quotes, including extra services where required. - Handle guest payments. - Communicate quickly and effectively with guests and team members. - Manage new confirmed reservations in Mews. - Manage cancellations and amendments to existing bookings. - Proactively follow up on quotes and try to encourage the guest to book with Emerald Stay. - Reach out to previous guests to try and encourage them to book again. - During busy periods, assist the operations team in ad-hoc tasks. - Owner bookings Depending on the seasonality as well as your bandwidth, skills and interest, you may be involved with other projects. KEY INFORMATION ON THE POSITION Employment start: flexible, as soon as we find the right person. Office address: Talent Garden coworking - Carrer de Ramon Turró 169A, Barcelona. Work days and work hours may vary, we work in hospitality. You would work every other weekend and have days off during the week in lieu. We have a flexible home office policy: with us, you'll work at the office two days per week (Tuesdays and Wednesdays) - the rest of the time, it's up to you. Occasional trips to learn about our destinations and properties which you’ll be selling. The recruitment process in a nutshell: Step 1: Screening call Step 2: Case study Step 3: Video interview with our Sales Director and our Head of HR & Hospitality Step 4: Reference check
Requirements
ABOUT YOU The must-haves: - You are passionate about travel and you love interacting with people and can naturally establish great relationships. - Experience in hospitality or tourism, preferably in sales. - Good customer service skills and you are able to offer advice to match the right product to a guests needs. - Strong communication skills (verbal and written communication, active listening, collaboration). - You speak English, French and Spanish fluently; your writing skills are impeccable in these languages. - You are organised, able to prioritise and work in an independent way with good time management skills - Your computer skills are excellent. - You are flexible, open-minded and positive. - Good knowledge of mountain sports, and good knowledge of the French Alps. The nice-to-haves: - Experience of sales. - You speak German fluently. - You thrive working towards targets. - Good knowledge of Emerald Stay destinations. - Willing to travel on an educational trip once per year to learn about some our destinations and properties.
Ubicación de la vacante
About the company
Eterniti is the leading operator of vacation rentals in iconic holiday destinations, led by a passion for excellence, authentic adventures, and hospitality. With over €2 billion in assets under management, we operate 800+ chalets, villas and apartments under 3 consumer brands: Emerald Stay (our 4* brand), Bo House (our 5* & palace brand) and Verbier Exclusive (25 chalets in Verbier). Our guests can discover our properties in more than 25 exceptional destinations across Europe and North America.
