Job description
Job Purpose As a Luxury Reservation Consultant, you will be a key member of our Global Reservation Centre based in Barcelona, handling inbound booking calls and utilizing your sales skills to offer knowledgeable recommendations while reserving rooms and suites for our luxury brand hotels worldwide. You will leverage your expertise and passion for our spectacular, world-class locations and properties to engage guests in authentic conversations, driving bookings and maximizing revenue. Your ability to understand guest needs and provide tailored solutions will be key in delivering exceptional service and achieving sales targets. Your mission will be to serve as the connection between Accor and our guests through: Responding to guests requests in an unscripted environment, where we are known as Heartists® (Heart + Artist). Everything we do comes from the heart, and you have the freedom be creative in your guest conversations Having authentic conversations while you book global travel experiences to luxury destinations Sharing your knowledge and your passion for hospitality, making thoughtful recommendations help your guests choose the right room and package for their need What is in for you? Great welcoming plan: You will have a specific training plan for one month that will help you to understand more about our culture, values, business and quality standards that will help you to feel comfortable and confident when taking your firsts calls. Inclusive and International Workplace: Join a diverse, inclusive, and enjoyable work environment where we benefit from the diversity of over 30 nationalities. Collaborative Atmosphere: Engage with a team of passionate individuals dedicated to excellence. You will be joining a dynamic new team excited to meet you and welcome you aboard! Exclusive Discounts: Benefit from attractive discounted rates at our iconic properties worldwide. Health & Wellbeing: We provide you with private health insurance and activities to support wellness initiatives Incentive Plan: Earn rewards based on smart goals Global Reach: Make a global impact by connecting with guests from around the world. Community Involvement: Participate in opportunities to give back and make a positive impact in the community.
Requirements
Your experience and skills include: Education and/or work experience in sales, customer service, hospitality, or tourism industries. Experience in luxury travel will be an asset. Native or proficiency level in French is mandatory. Fluency in English (C1) is required Computer literate Passionate about travel and hospitality Active listening : Ability to understand and respond to guests' needs while adapting a sales oriented speech Excellent verbal and written communication and interpersonal skills Strong understanding of customer service principles and best practices Exceptional organizational, and time management abilities Strong sense of responsibility and accountability Genuinely curious and eager to self-develop Team spirit Respectful and collaborative within a diverse multicultural environment Availability to start in May-June 2026
About the company
We are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits. We’re so much more than hotels — we’re creating innovative lifestyle experiences , whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups . Building on the strength of our teams and our strong holistic ecosystem of brands & solutions, we are breaking new ground to shape the hospitality of tomorrow and inspire new ways to experience the world.
