Housekeeping Supervisor

SLS Barcelona

Barcelona, Barcelona, Spain

09/04/25

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Job Description

What you’ll do
We are looking for an experienced Housekeeping Supervisor to join the pre-opening team at SLS Barcelona. Under the guidance of the Housekeeping Manager, you will be responsible for supervising the overall operation of the housekeeping department.

- Ensure all departmental service standards and sequences of service are being upheld.
- Work collaboratively with all housekeeping partners on a day-to-day basis.
- Maintain a close relationship with the Front Office and Engineering Team.
- Ensure guest satisfaction - address guest issues as they arise and provide prompt correspondence if necessary.
- Maintain proper inventory levels, managing cost per room for supplies.
- Support in managing day-to-day staffing requirements, plan, assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
- Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements.
- Support in handling complaints and special requests and needs of the guests, VIPs and repeat visitors to achieve complete guest satisfaction.
- Ensure staff is properly trained and has the tools and equipment to carry out job duties.
- Promote teamwork and quality service through daily communication and coordination with other department managers.
- May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.
- Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.

Requirements

Minimum Qualifications: Ciclo Formativo Grado Superior / Medio
Experience: De 2 a 3 años
Professional Category: Mando Intermedio
Residence Permit: Provincia vacante

What we are looking for...
- Minimum of 2 years of housekeeping experience, preferably in an upscale or lifestyle brand hotel.
- Previous experience with pre-opening of a hotel is a big plus.
- Someone who understands, celebrates and embraces the SLS brand values.
- Proven team leader with a high level of energy and motivation, a natural at managing and inspiring others in a way that gets the best out of them.
- Ability to multitask, work in a fast-paced environment, meet deadlines and have a high-level attention to detail.
- Excellent verbal and written communication skills. Fluent in Spanish and English.
- You make people feel good - your team, guests, and colleagues alike. You make a positive impact.
- You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together.
- You take ownership of important issues, solve problems, and make effective decisions.
- You learn quickly and adapt to SLS’s unique culture.
- You are humble and open to ideas. We leave our ego at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- You want to be part of a team that works hard, supports each other and has fun along the way.

What's in it for you...
- The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
- A competitive package and plenty of opportunity for development.
- Excellent discounts across the entire Ennismore family of brands.