Guest Experience Manager

SLS Barcelona

Barcelona, Barcelona, Spain

15/07/25

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Job Description

What you’ll do
We are looking for an experienced Guest Experience Manager to join the pre-opening team at SLS Barcelona. Under the guidance of the Director of Rooms, the Guest Experience Manager directs the operations of the Guest Experience and Bell/Door department. The Guest Experience Manager assures the guest experience is true to the SLS brand by fostering a team culture in which its members feel empowered to make decisions and take responsibility for their workload and professional development.

- Provide services that are above and beyond for customer satisfaction and retention. Accommodate general and unique requests.
- Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Analyze customer feedback and reviews to continuously improve overall rating, scores and metrics.
- Provide information on hotel services and facilities.
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
- Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc.
- Establish clear expectations and holds the guest experience team accountable for exemplifying desired service standards.
- Facilitate the integration of new hires into the department through orientation programs and tailored training initiatives to enable successful job performance.

Requirements

Minimum Qualifications: Ciclo Formativo Grado Superior / Medio
Experience: De 3 a 5 años
Professional Category: Mando Intermedio
Residence Permit: Provincia vacante

What we are looking for...
- Degree with emphasis in Hospitality management.
- +3 years experience in hospitality within hotels in a similar role.
- Proven team leader with a high level of energy and motivation with a proven track record of living the company's values.
- Proficient knowledge of computer systems such as: Microsoft Word, Excel &amp;amp;amp; Outlook is required
- Ability to multitask, work in a fast-paced environment and have a high level attention to detail
- Excellent verbal and written communication skills. Fluent in Spanish and English.
- You make people feel good - your team, guests and colleagues alike. You make a positive impact.
- You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
- You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together.
- You take ownership of important issues, solve problems, and make effective decisions.
- You learn quickly and adapt to SLS’s unique culture.
- You are humble and open to ideas. We leave our ego at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- You want to be part of a team that works hard, supports each other and has fun along the way.

What's in it for you...
-The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
- A competitive package and plenty of opportunity for development.
- Excellent discounts across the entire Ennismore family of brands.