Accommodation account manager

Job description

Who we are? bnetwork is a Specialist SaaS accommodation management company based in Barcelona, Cannes, London, Paris, Vienna & Singapore. we have been managing complex hotel & accommodation management services for large citywide events (congresses, exhibitions, festivals, trade fairs etc.) across Europe since 2004. Our account manager ensures the operational management of the services offered to the participants of the events, on behalf of the organizers. It attends to their requests, guarantees the quality of bookings and ensures the satisfaction of end customers. Work collaboratively with hotel partners and internal teams. Main responsibilities Booking management and relationship with participants Manage participants' accommodation requests. Respond to specific requests (modifications, special requests, reminders). Propose solutions adapted to each customer profile, in relation to the available offer. Issue commercial proposals according to the project. Project monitoring and internal coordination Manage contracts, conditions and offers in internal tools (Manage, Mantra). Ensure the correct integration of the data into the system. Coordinate with hotels to ensure availability, rate consistency and conditions. Billing and administrative follow-up Drafting reservation contracts. Follow-up of payments and billing of services provided. Transmit the necessary information to the finance team and ensure the traceability of exchanges. Tracking customer satisfaction Follow up on participant feedback and anticipate complaints. Handle anomalies and incidents related to bookings. Work in coordination with partners to provide timely and effective solutions to problems encountered. Technical Skills: Hotel booking: mastery of the booking process, from negotiation to confirmation. Marketing: the ability to promote the discounts and exclusive offers offered. Service quality control: management of customer returns on time, Administrative monitoring: rigor in the management of contracts, reminders and invoicing. Digital tools: Manage, Mantra, Office Pack. Soft skills: ·Rigor: pay attention to delays in offers, prices and communication with customers. ·Communication: negotiation, active listening, information management, internal/external communication. ·Adaptability and responsiveness: contingency management and adjustments to customer needs ·Teamwork: collaboration, good understanding with internal teams. ·Work ethic: integrity, responsibility.

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