Room Service Waiter (Night Shift) - ME Lisbon

Job Description

ME Lisbon is a luxury hotel located in the heart of Lisbon, known for its modern design and excellent service. It offers a unique experience for both business and leisure travelers.

 

Your mission: Under the supervision of the Room Service Manager and their assistants, the room service waiter is responsible for providing appropriate and courteous service. Complies at all times with quality standards and pays special attention to customer service, ensuring continuous compliance with the highest standards.

 

What You Will Do

 

• Ensure the customer experience, personalising their experience, anticipating their needs and exceeding their expectations
• Take orders over the phone and serve them in the room with the highest standards
• Receive and process payments 

• Execute all instructions and work assigned to them by their immediate superior, as well as any responsibilities that their position requires

• Comply with health and safety regulations

• Communicate customer feedback to managers 

• Night Shift - 23h30 - 08h00

What We Are Looking For

 

• Minimum 1 year of experience in the role.
• Quality and customer service oriented.
• High Level of Portuguese and English.
• Knowledge of F&B service as well as knowledge of food handling, hygiene and food safety.

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