Front Office Agent

Job Description

What will you have to do?

Key Responsibilities:

• Provide a warm, personalized welcome ensuring a high level of service.
• Manage check-in/out processes efficiently.
• Handle front desk administration, including billing and credit card processing per local regulations.
• Address guest complaints professionally, empathetically, and effectively.
• Promote hotel services, experiences, and upselling opportunities to maximize revenue.
• Act as a hotel ambassador, upholding service standards and brand philosophy.

Customer Experience & Safety:

• Anticipate guest needs, ensuring a memorable and seamless stay.
• Manage guest incidents and escalate when necessary.
• Stay informed about hotel services, events, and experiences.
• Adhere to all health and safety procedures, including evacuation protocols and workplace safety measures.

What We’re Looking For:

• Excellent communication skills and a passion for guest service.
• Ability to work in a fast-paced environment with a professional and friendly demeanor.
• Strong problem-solving skills and attention to detail.
• Enthusiastic, adaptable, and eager to learn.
• Previous hospitality or customer service experience is a plus.
• Ideally experience with Opera PMS.
• Fluency in English language.

What we offer:

• Competitive salary
• Membership in My Meliá Rewards, the exclusive loyalty program for employees with exclusive benefits and advantages
• Career progression in an international environment
• Excellent working conditions in a diverse and inclusive workplace environment
• Ongoing training and development opportunities and certifications
• Opportunities for cross-departmental projects and learning

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