Job description
IntroductionWe want to be the best in Zermatt… As a member of The Leading Hotels of the World, the Mont Cervin Palace combines the finest Swiss hotel tradition with the comfort of a modern luxury hotel. Our credo — “doing good for our guests” and “Hospitality by Heart” — is something we truly live as a team. Become part of it! To strengthen our team, we are looking for an experience and motivated Restaurant Manager that would be responsible for the overall management of the restaurant - Le Grill, ensuring an exceptional guest experience aligned with the standards of a luxury establishmentfor breakfast for the upcoming summer season 2026. Your main tasksOversee and ensure smooth daily operations at the restaurant “Le Grill”. Guarantee exceptional guest experience and consistent luxury service standards. Ensure close coordination between service teams, kitchen teams and other hotel departments (Front Office, Concierge, Housekeeping).Ensure close coordination between service teams, kitchen teams and other hotel departments (Front Office, Concierge, Housekeeping). Lead the strategic development of the restaurant in collaboration with the F&B Director. Develop initiatives to increase revenue and guest engagement through signature experiences. Monitor daily outlet performance (covers, average spend, guest feedback, profitability) and implement corrective and improvement actions. Ensure full compliance with hygiene, safety and quality standards, including HACCP and LQA standards, and drive continuous improvement. Ensure the proper daily implementation of service protocols and standards. Participate in and oversee daily billing and cash handling procedures. Handle guest complaints in a professional and prompt manner to guarantee 100% guest satisfaction. Regularly review and update guest CARDEX profiles. Contribute to the implementation of new procedures and organize internal LQA audits. Build guest loyalty and develop the clientele; promote the hotel's. Do everything possible to anticipate and meet guests' requests. Ensure proper compliance with applicable health and safety regulations. Team Management Lead, inspire and develop the team through a hands-on leadership style. Ensure recruitment, onboarding, training and performance management aligned with LQA standards. Build a culture of professionalism, teamwork, accountability and guest-focus. Ensure optimal staffing levels, schedules and productivity adapte
