Job description
Mandarin Oriental, Barcelona is looking for a Valet to join our Housekeeping team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona's Paseo de Gracia, also home to several historic modernist works and architectural gems by Gaudí.
The hotel belongs to the Mandarin Oriental Hotel Group, an international hotel management group with more than 38 luxury hotels, resorts and residences worldwide. Mandarin Oriental Barcelona has 120 rooms, including 28 suites, all uniquely designed by Patricia Urquiola.
In addition to accommodation, the hotel offers event spaces, a 2 Michelin-star restaurant, cocktail bar, indoor garden Mimosa, and a pool terrace with stunning views. The Spa features 8 treatment rooms, an indoor pool, and a gym.
About the job
Based within the Housekeeping Department at Mandarin Oriental, Barcelona, the Valet is responsible for supporting the housekeeping operation by ensuring cleanliness, organization, and efficient service delivery across guest floors and back-of-house areas.
The Valet reports to the Housekeeping Supervisor / Assistant Housekeeper.
As Valet, you will be responsible for the following duties:
• Attend to guest requests promptly and efficiently, including laundry collection, delivery of amenities, and any other in-room services required.
• Maintain cleanliness, organization, and presentation standards across assigned guest floors.
• Support Room Attendants and Supervisors in ensuring that pantries are well-organized and stocked, including linen and housekeeping supplies.
• Assist in the distribution of linen, amenities, and operational materials across different floors.
• Conduct regular inspections of guest floors, corridors, and back-of-house areas, reporting any maintenance issues.
• Ensure deep cleaning of assigned areas, including walls, carpets, rugs, windows, and high or hard-to-reach surfaces.
• Maintain impeccable standards in corridors and public areas by cleaning, vacuuming, dusting, and reporting any defects.
• Carry out cleaning tasks as assigned by the Housekeeping team.
• Replenish linen stocks in floor pantries and ensure timely transfer of soiled linen to the laundry.
• Ensure emergency exits and corridors remain clear and free of obstructions at all times.
• Support housekeeping operations by assisting in room cleaning duties when required.
• Move and rearrange furniture to facilitate cleaning or maintenance tasks.
• Maintain housekeeping equipment, ensuring it is clean and in proper working condition.
• Assist with guest room changes, ensuring a smooth and efficient experience.
• Perform any additional duties as assigned by the Housekeeping Management team.
As Valet, we expect from you:
• Strong attention to detail and commitment to cleanliness standards
• Ability to work efficiently in a fast-paced environment
• Team player with a proactive attitude
• Good communication and interpersonal skills
• High level of responsibility and reliability
• Guest-oriented mindset with a professional approach
• Previous experience in housekeeping is an asset
• Basic level of English
Our commitment to you
· Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
· MOstay. Enjoy complimentary nights and attractive rates across our properties worldwide.
· Health & Colleague Wellness. Your wellbeing matters to us, with access to global wellness programmes.
Benefits:
• Canteen with a different weekly menu during your shift
• Learning platform with training opportunities
• Uniform laundry service
• Young, fun, and multicultural working environment
• Complimentary stays and staff rates
• Coffee corner available anytime
• Global brand recognition
• Team-building activities and staff events
• Career growth opportunities within the group
• Weekly physiotherapy sessions
• Birthday day off
Mandarin Oriental is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all colleagues.
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