The person who joins will be part of our reservations department, coordinating a team of agents to manage requests received through different sales channels of our clients in Europe.
Functions:
- Support agents on their daily tasks
- Detect improvement areas within the team by monitoring agents' handlings and
providing feedbacks, setting action plans and following-up on them.
- Work closely with the Training and Quality Team in order to make the team provide
an excellence service to our customers
- Define prioritizations in order to achieve our goals and organize the team
accordingly.
- Go outside the box and detect improvement areas in order to have more efficient
process and procedures
Requirements:
-Have experience in Groups and Events handling and/or the Hotel Sector.
- Be a goal-driven, determined person being able to meet deadlines and work well
under pressure.
- Have the ability to effectively multi-task and juggle multiple responsibilities at once
- Cooperative and communicative attitude with co-workers, managers and
employees.
- Excellent communication skills and ability to lead and guide
- Organized and methodical person
- Critical thinker and problem-solving skills essential
Offered
- Commissions as a percentage of objectives.
-Ticket Restaurante.
- hybrid work model. Monday to Friday. Time slot 08:00-20:00h
- Salary: 27.682,30€ b/a
