Job description
MISSIONOrganize and supervise the restaurant operations to ensure high-quality service, contributing to the achievement of the Food & Beverage department’s financial, quality, people development, and operational objectives. OPERATIONS
• Oversee daily restaurant operations: products, orders, service standards, and menu planning.
• Manage inventories, stock levels, suppliers, and orders through SAP.
• Monitor maintenance, HACCP controls, and cleaning schedules.
• Review customer feedback (Review Pro, social media) and implement improvement plans.
• Participate in briefings and management meetings to follow up on performance and results.
• Control staff costs, productivity KPIs, and F&B investments (budget and PAI).
FINANCIAL MANAGEMENT
• Understand and manage the department’s budget, supporting the Head of Department with forecasts.
• Monitor financial performance and deviations from targets.
• Ensure efficient ordering and use of materials and services in line with company procedures.
HUMAN RESOURCES
• Support and participate in talent identification and staff development.
• Promote HR tools and initiatives (development plans, climate surveys, internal programs).
• Assist in recruitment and team promotion through social media.
• Encourage team engagement and participation in wellness programs.
CUSTOMER EXPERIENCE
• Ensure the correct implementation of brand standards and service philosophy.
• Personalize the guest experience, anticipate needs, and resolve incidents effectively.
• Share Voice of the Customer objectives and lead improvement actions when necessary.
• Ensure the team is informed about hotel services, events, and experiences to promote them to guests.
HEALTH & SAFETY
• Be familiar with the hotel’s evacuation plan and safety procedures.
• Ensure compliance with Occupational Health and Safety policies.
• Guarantee proper use and training on personal protective equipment (PPE).
LOCATION: Palazzo Cordusio, Milan, Italy LANGUAGE REQUIREMENTS
• Fluent in Italian and English (both spoken and written) — mandatory.
• Knowledge of additional languages will be considered an advantage.
