Looking for a GEX - Guest Experience Assistant job in Balearen?We've got you!

Who do you want to become? Are you our Future Leader? Are you ready to realize your potential? Are you searching for a real purpose and not “just another job”? At the Sani/Ikos Group we take hospitality very seriously. As we expand with new Resort openings on an almost annual basis, our core purpose remains the same; encouraging guests to experience the Μagic of togetherness as the World’s Leading Family & Beach Resort. Whether you’re looking for a strong career path in the hospitality industry, to learn new skills that will set you apart from the competition, or to develop meaningful relationships and grow personally and professionally, our safe, strong, and sustainable environment might just be the perfect place for you. Key Responsibilities Guest Welcome: Greet guests warmly on arrival and ensure they feel valued throughout their stay. Guest Support: Handle guest inquiries, special requests, and complaints promptly and professionally. VIP Service: Assist with VIP arrivals, room arrangements, and personalized touches. Coordination: Communicate guest needs and preferences to relevant departments to ensure seamless service. Feedback: Collect guest feedback and follow up to ensure satisfaction and resolve any issues. Standards: Maintain lobby and guest areas in line with hotel presentation and service standards. Qualifications & Experience • Previous experience in a relevant position preferably in a 5* resort or hotel environment. • Fluency in English. • Fluency in a second language (Russian, German, French). • Computer Literacy and knowledge of Hospitality software (Opera, Fidelio). • Degree/Diploma in Hospitality/Tourism. • Strong communicative, interpersonal & problem-solving skills. What We Offer 🌟 Competitive salary package 🌟 Growth opportunities in one of Europe’s leading luxury hospitality brands 🌟 Work in a dynamic, international and high-performance environment 🌟 Accommodation support (if applicable) 🌟 Continuous training & professional development

Requirements

Experience

1 - 2 years

Minimum degree

College Degree

Work permit

European Union

Residence

European Union

• Previous experience in a relevant position preferably in a 5* resort or hotel environment. • Fluency in English. • Fluency in a second language (Russian, German, French). • Computer Literacy and knowledge of Hospitality software (Opera, Fidelio). • Degree/Diploma in Hospitality/Tourism. • Strong communicative, interpersonal & problem-solving skills.

Report offer

About the company

Sani / Ikos Group

Santanyí, Spain

Hotel Chain

Website

MALLORCA, SPAIN, OPENING 2023 Set beside the natural beauty of Mondrago Park and the cosmopolitan charm of Porto Petro Marina, Ikos Porto Petro welcomes you to a luxurious new beachfront getaway in one of Mallorca’s best-preserved sites. Nestled between two stunning beaches; Calo dels Homes Morts and Calo de Sa Torre, the new Ikos Porto Petro invites guests to unrivalled experiences in a unique destination, where elegant accommodation boasts incredible views of the Mediterranean Sea. The new Ikos Porto Petro will open with 319 elegantly designed rooms and suites with terraces and private pools, each curated with Ikos’ signature Mediterranean styling, infused with Mallorcan characteristics. Brought to you by the World’s No. 1 All-Inclusive Resorts, Ikos Porto Petro enjoys an extensive gourmet offering, with six a la carte restaurants to explore with menus designed by Michelin Star chefs. Guests staying at Ikos Porto Petro will feel the warmth of Ikos’ unique Infinite Lifestyle concept, where all the luxuries and details come as part of the stay, such as signature cocktails, 300 of the finest international wines, children’s clubs, 24 hour room service, poolside service, an exclusive Spa by Anne Semonin and so much more.

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