Looking for a GEX - Guest Experience Assistant job in Lisboa?We've got you!

ME Lisbon is a luxury hotel located in the heart of Lisbon, known for its modern design and excellent service. It offers a unique experience for both business and leisure travelers.

Your mission: Responsible for assisting guests upon arrival, during their stay, and at departure, while upholding the brand's service standards.

What You Will Do

Ensure that guests receive a welcome and farewell according to brand standards.
Assist guests by opening and closing car doors, hotel doors, and elevators.
Help guests secure taxi service.
Ensure the hotel entrance is staffed at all times.
Provide guests with information on points of interest, nearby areas, hotel services, and exits.
Keep the hotel entrance and lobby clean and organized.
Ensure that guests receive all information about hotel services and amenities upon check-in.
Stay informed about daily events, groups, VIPs, etc.
Maintain constant communication with the front desk.
Respond to any guest complaints or concerns.

What We Are Looking For

Minimum 1 year of experience in the role.
High level of Portuguese and advanced English
Hospitality degree.
Quality and customer service oriented.

Requirements

Minimum degree

None of the above

Experience

Not required

Report offer

About the company

Meliá Hotels International

Palma de Mallorca, Spain

Hotel Chain

Website

Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes. En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.

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