Job description
Mandarin Oriental Ritz, Madrid is looking for an Events Sales Executive to join the Event Sales Department.
Are you passionate about events, hospitality and creating memorable experiences? Do you enjoy combining sales expertise, organisation and guest service excellence? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award‑winning owner and operator of some of the world’s most prestigious hotels and resorts.
Mandarin Oriental Ritz, Madrid is an iconic five‑star hotel located in the heart of the Spanish capital.
About the job
Based at Mandarin Oriental Ritz, Madrid, within the Event Sales Department, the Events Sales Executive is responsible for actively selling the hotel’s event spaces, catering and banquet services, maximising revenue from corporate and social events while delivering outstanding guest experiences from enquiry through to execution.
The role reports to the Events Sales Manager and the Director of Events.
As Events Sales Executive, your main responsibilities will include:
• Responding to event enquiries and converting opportunities into confirmed business.
• Selling meeting spaces, event venues and catering services.
• Preparing proposals, contracts and event documentation.
• Conducting hotel site inspections and client show rounds.
• Coordinating event logistics with operational teams.
• Managing event information within Delphi and company systems.
• Ensuring deposit, billing and payment processes are followed correctly.
• Participating in pre‑event and post‑event meetings.
• Achieving assigned revenue targets.
• Upselling catering packages, accommodation and complementary hotel services.
• Building strong relationships with clients and partners.
• Prospecting new business opportunities and market segments.
• Supporting the department with reporting, forecasting and market intelligence.
• Ensuring all events are delivered according to Mandarin Oriental standards.
As Events Sales Executive, we expect from you:
• Minimum 2 years of experience in luxury hotel event sales.
• Excellent communication, presentation and negotiation skills.
• Strong organisational skills and attention to detail.
• Customer‑focused mindset with the ability to build long‑term relationships.
• Proficiency in Microsoft Office and hotel sales systems.
• Knowledge of hospitality and Food & Beverage operations.
• Flexible schedule based on business and event requirements.
• Fluency in Spanish and English.
• Full alignment with Mandarin Oriental values, Pillars and LQEs.
Our Commitment & Benefits
Learning & Development. Tailored learning and personal development programmes designed to support leadership growth and continuous improvement.
MOstay. Complimentary stays of between 3 and 10 nights and exclusive rates at Mandarin Oriental hotels worldwide.
Health & Colleague Wellbeing. Health benefits and wellbeing initiatives, including access to on‑site physiotherapy and the option to enrol in private health insurance through our flexible benefits programme.
Pension & Security. Pension schemes based on length of service and additional social benefits.
Local Benefits. Meals whilst on duty, a uniform and laundry service.
Engagement & Community. Regular town hall meetings, team events, colleague celebrations, volunteering opportunities and access to a Social Fund to support colleagues in need.
Salary. Salary package in line with the Madrid Accommodation Agreement.
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