Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes.


En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.

MISSION: The Concierge, as an expert prescriber and authentic ambassador of the destination, is responsible for receiving and managing customer requests, always providing them with unique and personalised services and products and committing to achieving excellence in customer satisfaction. Key Responsibilities:<ul style="list-style-type:disc"><li>Manage guest requests, anticipating needs and desires.</li><li>Apply upselling and cross-selling techniques to optimize additional revenue.</li><li>Personalize the guest experience and exceed expectations.</li><li>Adhere to safety standards, procedures, and guest experience management tools.</li></ul>Requirements:<ul style="list-style-type:disc"><li>Education in Tourism, Social Sciences, PR, or a related field.</li><li>Excellent command of English and the local language; a third language is a plus.</li><li>At least 1 year of experience as a Concierge or in Guest Experience (GEX).</li><li>Passion for luxury service, attention to detail, strong communication, and problem-solving skills.</li><li>Team player; preferably a member of Les Clefs d’Or.</li></ul>What We Offer:<ul style="list-style-type:disc"><li>Dynamic and international work environment.</li><li>Career development and continuous training opportunities.</li><li>Initial 6-month contract with the possibility of extension.</li><li>Contract Level: CCNL Turismo, C2</li></ul>

Concierge - Palazzo Cordusio Gran Melia Hotel

Mission: the intern actively participates, under the guidance of the guest experience team, to ensure an excellent experience to the guests. What will you be doing?   <ul><li>Comply with the attributes, standards and manuals that apply in their department, as well as ensure compliance in other areas.</li><li>Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.</li><li>Manage the guests’ digital experience, according to the global strategy. </li><li>Manage customer incidents, following the established protocols.</li><li>Comply with Sensory Architecture in the different areas of the hotel, in terms of lighting, decoration, aroma and background music.</li><li>Verify material orders following the set product guidelines, for better optimisation of economic resources.</li><li>Be knowledgeable of the personal protective equipment and use it correctly.</li><li>Be knowledgeable of the methods, work procedures and risks inherent to their activity.</li></ul> What are we looking for?   Education: University degree, preferably Tourism or Hospitality, Marketing or similar.Languages: Italian and advanced English. A third language would be an asset.  What we offer:  A 6 months training, maintaining a constant and proactive relationship with the assigned tutor to plan and propose actions for the growth.

Stage Guest Experience - Palazzo Cordusio Gran Melia Hotel

Mission: Ensure efficient operation of the guest service line, addressing customer requests and striving for total satisfaction. Key Responsibilities:<ul><li>Manage guest requests via telephone and personalize their experiences.</li><li>Offer tailored services and apply upselling techniques.</li><li>Handle customer incidents and adhere to departmental standards.</li><li>Utilize management tools and follow improvement plans based on customer feedback.</li><li>Ensure health and safety protocols are followed.</li></ul> Requirements:<ul><li>Education: Training in Tourism, Hospitality, Marketing, or similar.</li><li>Skills: Knowledge of telephone service, proficiency in Office 365, strong communication, problem-solving, and teamwork abilities.</li><li>Experience: 1 year in a similar external role, and at least 6 months in a customer-facing department.</li></ul>

Guest Service Line Appartenente alle Categorie Protette - Melià Hotels International

MISSION: The Assistant Guest Experience Manager supports the department Manager in the development and implementation of the departmental strategy established in the hotel, committing to achieve excellence in customer satisfaction and the optimisation of economic and human resources under their responsibility. <img width="65" height="2">What will I be doing?<ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Support the Head of Department in implementing standards, procedures and brand attributes.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Deliver a personalised guest experience, anticipating needs and managing incidents.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Use Customer Experience tools, analyse feedback and contribute to improvement plans.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Support the digital guest journey and local adaptation of standards.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Coordinate with external suppliers and contribute to Sensory Architecture elements (lighting, aroma, music, décor).</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Monitor inventories, optimize orders and assist with departmental budget control.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Support Experience, Events and Entertainment programmes, as well as Guest Services/Concierge teams (if applicable).</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Analyse competitor trends and help develop innovative experiences.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Assist with seasonal opening/closing processes and ensure Health &amp; Safety compliance.</li></ul>What are we looking for?<ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Languages: Fluent in Italian and English; a third language is a plus.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Education: Degree in Tourism, Hospitality, Marketing or similar.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Experience: At least 2 years of experience in the hospitality industry, preferably in customer-facing or Guest Experience roles.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Skills:</li><ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="circle"><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Knowledge of hotel operations, brand strategy and Customer Experience tools.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Strong communication, organization, analytical and problem-solving skills.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Proactive, innovative, service-oriented and detail-focused.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Team player with leadership potential.</li></ul></ul>

Looking for a Customer Service job in Milano?We've got you!

Concierge - Palazzo Cordusio Gran Melia Hotel

Stage Guest Experience - Palazzo Cordusio Gran Melia Hotel

Guest Service Line Appartenente alle Categorie Protette - Melià Hotels International

Assistant Guest Experience Manager - Palazzo Cordusio Gran Melia Hotel

Concierge - Palazzo Cordusio Gran Melia Hotel

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