Looking for a Call Center Agent job ?We've got you!

ME Lisbon is a luxury hotel located in the heart of Lisbon, known for its modern design and excellent service. It offers a unique experience for both business and leisure travelers. Your mission: Under the supervision of the Aura Manager and the Assistant Aura Manager, the Aura Host oversees the daily operations of the department, dedicated to achieving excellence in customer satisfaction by ensuring continuous compliance with the highest standards. What You Will Do • Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations. • Use the different customer experience management tools efficiently. • Be aware of the Voice of the Customer results and comply with the defined improvement plans. • Manage customer incidents, following the established protocols. • Be knowledgeable about Lisbon and be able to offer services and products according to customers' preferences. • Coordinate with other departments, such as the front desk and Housekeeping, to address guest needs and requests efficiently. What We Are Looking For • Minimum 2 years of experience in the role. • High level of Portuguese and good English • Hospitality degree. • Quality and customer service oriented.

Requirements

Experiencia

Not required

Residencia

Indifferent

Titulación mínima

No Qualifications

Report offer

About the company

Meliá Hotels International

Palma de Mallorca, Spain

+4 empleados

Others

Website

Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes. En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.

What is the average salary of a Agente de Call Center?

salario promedio por año18719 €

The average annual salary for this position is around 18719€. Salaries for a Agente de Call Center typically range from 17812.5€ to 19625€.

Candidates are also looking for

What is the job market looking for in the tourism and hospitality sector? We're serving it up for you!