Job description
MISSION: Support the department head in developing and implementing the departmental strategy established at the hotel, committed to achieving excellence in customer satisfaction and optimizing the economic and human resources under their responsibility. Main responsibilities: • Coordinate and support daily Front Office operations, ensuring efficient service and compliance with company standards • Supervise check-in/check-out procedures, cash handling, and guest requests • Handle guest complaints and ensure high levels of customer satisfaction by anticipating needs • Maintain effective communication with housekeeping and other departments • Drive upselling activities and contribute to revenue targets • Ensure adherence to operational procedures, quality standards, and safety regulations • Support team management, including training and staff development • Assist in budget control and cost management within the department What are we looking for? • Degree or diploma in Tourism, Hospitality, or a related field preferred • Advanced English (a third language is a plus) • Minimum 2 years of experience in a similar role (or 1 year in Front Office for internal candidates) • Knowledge of hotel management systems and Microsoft Office • Strong communication, organizational, and problem-solving skills • Team-oriented mindset with a strong customer service focus
Requirements
About the company
Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes. En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.