Front Office Intern - Gran Meliá Palazzo Cordusio

Job Description

MISSION
As a Front Office Intern, you will support the daily operations of the front desk while gaining hands-on experience in customer service within a luxury hospitality environment. You'll work closely with the team to ensure guest satisfaction and contribute to delivering memorable guest experiences.

 

RESPONSIBILITIES

• Support the Front Office team in welcoming guests and personalizing their experience.
• Assist with daily tasks such as check-in/check-out procedures, guest profile updates, and administrative duties.

• Learn how to handle guest requests, inquiries, and complaints with professionalism and empathy.

• Help ensure proper service for VIP arrivals and support upselling initiatives.

• Participate in team meetings and contribute to improving guest service.

 

CUSTOMER EXPERIENCE

• Learn and apply brand standards and service protocols.

• Contribute to creating personalized experiences by anticipating guest needs.

• Support the team in handling guest incidents and escalate when necessary.

• Promote the hotel's Sensory Architecture, services, events, and experiences.

 

REQUIREMENTS

• Education: Currently pursuing or recently completed a degree or vocational training in Tourism, Hospitality, or a related field.

• Languages: Fluent in English; knowledge of a third language is a plus.

• Experience: Previous internship or customer service experience is a plus, but not required.

• Skills: Strong communication and organizational skills, a service-oriented mindset, and interest in hotel operations and guest relations.

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