Job description
Mandarin Oriental Ritz, Madrid is seeking a skilled Barman to join our El Jardín del Ritz outlet and the elite Food & Beverage team. Are you a master of your craft, leading with pride and precision? Do you thrive in a dynamic, collaborative team that values integrity and excellence? At Mandarin Oriental, we embrace a growth mindset and are committed to creating extraordinary experiences. We invite you to become a part of our exceptional journey. Mandarin Oriental Ritz, Madrid is an iconic 5-star luxury hotel located in the heart of the capital, renowned for its classic elegance and impeccable service. This luxurious Belle Époque palace, located in Madrid's famous Art Triangle and boasting over a century of history, is a symbol of style and elegance. Guests also enjoy an urban oasis with wellness and spa facilities, beautiful public areas and curated experiences designed for comfort and excellence—ideal for both leisure and business travelers seeking a distinguished stay in Madrid. About The Role As Barman at El Jardín del Ritz, you will craft exceptional cocktails, oversee bar mise-en-place and deliver warm, attentive service that enhances guest experiences. You will collaborate closely with the Outlet Manager, Sommelier and F&B team to maintain high standards, support events and drive commercial initiatives. Key Responsibilities • Prepare and serve cocktails, wines and beverages to MOHG standards, ensuring consistency, presentation and timing. • Maintain full knowledge of the beverage menu, seasonal cocktails and signature serves; suggest pairings and upsell where appropriate. • Ensure bar mise-en-place is service-ready: stock, garnishes, glassware and equipment; manage rotation and stock control. • Deliver personalised, attentive guest service—greet guests, take orders, make recommendations and anticipate needs. • Support events and private functions with efficient bar setup, service and breakdown. • Maintain cleanliness and hygiene standards behind the bar; comply with HACCP and Safe & Sound procedures. • Report equipment faults, assist with inventory and collaborate with Purchasing/Stores for replenishment. What We Expect From You • Strong interpersonal and problem-solving abilities. • Excellent knowledge of cocktails, spirits, wine and luxury F&B service standards. • Highly responsible, reliable and detail-oriented. • Ability to remain calm, courteous and solution-focused under pressure. • A collaborative mindset, working seamlessly with multicultural teams. • Minimum of 1 years experience in a high-end bar or luxury hotel environment. • Fluent in English and Spanish; additional languages are an advantage. • Experience with POS systems and basic stock control. Our Commitment To You • Learning & Development: Tailored programmes to support your professional growth. • MOstay: Complimentary nights and attractive rates at Mandarin Oriental properties worldwide. • Health & Wellness: Benefits and wellbeing programmes to support work–life balance. • Retirement Plans, Staff Welfare Fund (Fondo Social), Flexible Compensation (including access to DKV), internal events and team-building activities. How to Apply If you are passionate about beverage craft and exceptional guest service, please submit your CV via the Mandarin Oriental careers portal. Mandarin Oriental is an equal opportunities employer. We value individuality, diverse perspectives and unique backgrounds. We’re Fans. Are you?
Requirements
About the company
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 33 hotels and seven residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development and is a member of the Jardine Matheson Group.
