Head Waiter - ME Lisbon

Job description

Located in the heart of Lisbon, ME Lisbon is a luxury hotel known for its modern design, vibrant energy, and exceptional service. We create unique experiences for both business and leisure travelers, and now we’re looking for a strong leader to elevate our dining experience. Mission: As a Head Waiter, you will lead by example on the restaurant floor, ensuring service excellence at every moment. You will coordinate the service team, uphold ME Lisbon’s high-quality standards, and deliver personalized guest experiences that consistently exceed expectations. What will you do? • Lead, motivate, and support the service team during daily operations. • Ensure memorable guest experiences by anticipating needs and delivering attentive, refined service. • Coordinate table service, manage reservations flow, and oversee service timing and quality. • Handle guest requests, feedback, and complaints with professionalism and a solutions-oriented mindset. • Support training and onboarding of new team members, ensuring brand and service standards are met. • Ensure full compliance with health, safety, and hygiene regulations. • Communicate operational feedback and improvement opportunities to management. What are we looking for? • Minimum 2 to 3 years of experience as a Waiter, preferably in the luxury sector. • Strong leadership skills with a hands-on and service-driven approach. • Passion for quality, guest satisfaction, and team development. • Fluent in Portuguese and English; additional languages are a plus. • Solid knowledge of F&B service, food handling, hygiene, and food safety.

Requirements