Job description
Do you want to belong with the customer service team and help to build the world’s most loyal travel community? Are you German native or fluent with strong English communication skills? Looking to make your career in a multicultural environment? So we have the perfect opportunity for you! Your future project: join our German Claims team. Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere. As a customer service specialist in this project, your daily responsibilities will include: * Communicate friendly and efficiently with the customers and provide relevant information * Be the person responsible to deal with property damage issues * Handle sensitive issues that were reported during ongoing reservations or after they are over * Analyze the customer situation and assess the property features to determine liability * Identify anomalies and patterns to identify fraudulent claims * Proactively and independently work to meet targets and goals Benefits: * Relocation package * Competitive wages * Paid professional training * Employee discounts * Private healthcare & dental insurance (after six months of employment) * Growth opportunities through various development programs * Fun and engaging company-wide initiatives, including our EverBetter wellness program * Job stability * Life-long skills and experience * Excellent work culture Go further with Foundever® We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Apply today!
Requirements
* Native or proficient level of German (C2) * Proficient level of English (C2) both verbal and written * Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills * Analytical and problem-solving skills with strong attention to detail * Desire to learn and advance, be a curious investigator and problem solver * Must hold EU citizenship or valid work permit for Portugal * Be a local candidate or willing to relocate to Lisbon, Portugal (work on site)
About the company
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Go further with Foundever™ Are you ready to move your career forward? At Foundever™, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.