Job description
An exciting opportunity has arisen for a Restaurant Manager to join our amazing team in Jumeirah Port de Soller during season 2024. The main purpose of the role is to plan, organize and direct all processes of the outlet to ensure the outlet provides quality food and beverage service that is consistent with the SBU’s SOP and achieves maximum revenue and profit in line budgeted and forecasted projections. This position will be the department in charge and covers mainly but not limited to the below responsibilities. The main duties and responsibilities of this role are: Ensure a safe workplace by identifying hazards and taking corrective actions. Instruct colleagues on specific safe work practices (e.g. proper footwear, cleaning up spills, etc) Quickly assess guest needs and meet them appropriately. Build and maintain guest rapport throughout service. Remain calm, composed and in control even in unusual situations. Effectively handle guest complaints and compliments. Project a positive, professional and friendly image to the guests and colleagues. Develop and maintain a file of guest preferences (e.g. beverage type, table location, birthdays, special family occasions) Learn and master Jumeirah International Standards in food presentation, beverage and service. Maintain an even flow of guests in the restaurant (e.g. staggering reservation, guest distribution). Monitor restaurant activities by actively participating in the service (e.g. observe guest reaction, waiter performance and popularity of menu items). Inspect restaurant daily (front and back) ensuring it’s in good condition and functioning equipment. Master the proper execution of service steps (i.e. greeting guests, taking orders, serving food, wine etc. during operating hours). Coordinate resources for “special events”. Understand methods of preparation and preparation of all foods served. Confidently recommend wine selection to match menu times and guest preferences. Always be attentive to service details and produce quality. Coordinate with Chef and F&B Director methods for controlling wastage Schedule colleagues in accordance with labour standards, labour costs and business levels Instruct colleagues on proper equipment storage and handling of china, glass, linen and silverware. Mention all changes in standard portion size and method of preparation to Chef and F&B Director Ensure that the department operational budget is strictly followed, that all costs are controlled, and expenditure approved.
Requirements
The ideal candidate for this position will have the following experience and qualifications:Essential: • Diploma in Hotel Catering / Diploma in Hotel Management from Leading worldwide Hotel Schools. • Minimum 3 years as Assistant Outlet Manager. • Detailed Food and Beverage knowledge (within a Quality Luxury Brand) • Track record in working his / her way up to current position (succession plan / development within a Quality Luxury Brand) • Experience in Managing multicultural work force • Excellent level of English • Friendly, approachable and professional personality attributes • Excellent supervisory, leadership and customer care skills • Good knowledge of Microsoft Office and preferred knowledge of the Open Table System • Flexibility according to the needs of the business • Previous supervisory experience in a similar establishment and basic food and hygiene training
About the company
Jumeirah Mallorca está situado en Port de Soller, un pueblo costero de la isla de Mallorca situado en la Serra de Tramuntana. Se trata de un espacioso Hotel con 121 habitaciones y suites, todas ellas con terraza privada o balcón francés, donde nuestros clientes disfrutan de las vistas al mar mediterráneo o a las montañas de la Serra de Tramuntana, patrimonio de la UNESCO. El Hotel ofrece a sus clientes tres restaurantes, tres bares, dos piscinas y nuestro maravilloso Talise Spa. El Hotel está dividido en once edificios situados en plena naturaleza. Jumeirah Mallorca is located on a cliff and surrounded by pine forests looking over the fishing town of Port Soller. Its 121 spacious guestrooms and suites, all with private terrace or French balcony, enjoy stunning views of the Mediterranean Sea or views of the port and the impressive Tramuntana mountain range, a UNESCO Heritage site. The hotel offers three restaurants, three bars, two swimming pools and our Talise Spa. The hotel is divided into eleven low-rise structures ensuring that visitors experience a truly exceptional and natural environment.