Front Office Manager - Exe Panorama, Paris

Job description

Welcome to Eurostars Hotel Company, The Happiness Industry Eurostars Hotel Company is the hotel division of Grupo Hotusa, comprising the brands Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels and Tandem Suites. Our portfolio currently includes more than 300 hotels across over 23 countries worldwide. Our activity is backed by extensive know‑how that is reflected across all areas, from hotel management to brand values and the care we take in shaping the guest experience. We are convinced that a company’s success lies in the development of talent and the enthusiasm of its people. For this reason, we seek individuals who are passionate about their work and eager to grow with us. Would you like to join the Happiness Industry? We are looking for a Front Office Manager (Maternity Leave Cover) for Exe Panorama Paris, France. What will you be responsible for? • Managing and supervising the daily Front Office operations, ensuring an efficient and guest-focused service. • Leading, motivating and coordinating the Front Desk team, fostering a positive and collaborative work environment. • Ensuring smooth check-in and check-out processes while maintaining the highest standards of guest satisfaction. • Handling guest requests, feedback and complaints, providing timely and effective solutions. • Monitoring room allocation, occupancy levels and revenue opportunities in coordination with the Revenue and Reservations teams. • Ensuring compliance with company policies, procedures and service standards. • Coordinating with Housekeeping, Maintenance and other hotel departments to guarantee seamless operations and an excellent guest experience. • Preparing operational reports and monitoring Front Office KPIs to support continuous improvement. • Training and supporting team members, ensuring service excellence and adherence to company standards. What are we looking for? • Minimum of 2–3 years of experience in a Front Office supervisory or management role within the hospitality industry. • Strong knowledge of Front Office operations and hotel management systems (PMS). • Fluent French and English (mandatory); additional languages will be highly valued. • Excellent leadership, communication and organizational skills. • Strong customer service orientation and problem-solving abilities. • Ability to work in a dynamic environment and manage multiple priorities effectively. • Degree or diploma in Hospitality, Tourism or a related field will be considered an advantage. What do we offer? At Eurostars Hotel Company, you will be part of a leading global travel company, continuously growing and expanding, and fully committed to the professional development of its team. In addition, as part of Eurostars Hotel Company, you will enjoy the following benefits: • 50% discount in our premium hotels: Benefit from discounts of up to 50% in all our 4*/5* hotels around the world, and up to 20% for your family members. • The Power Business School Training: Free and unlimited access to all training programs (MBA, digital, office tools, skills, etc.) provided by our partner The Power Business School. • Access to our Employee Club: Enjoy a wide range of discounts and advantages (leisure, technology, sports, fashion, and more). • Free hotel nights: Through our referral program, we reward successful referrals with free stays. • Temporary contract for maternity leave cover in a dynamic international environment with opportunities to continue developing your career within the company. If you are interested in this opportunity and believe you match the profile, we would be delighted to receive your application. Or, if you know someone who might be a good fit, feel free to share this opening.

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