Front Office Night Supervisor

Job description

🌟 Join Our Global Family at RIU Hotels & Resorts! Be part of the RIU Plaza London The Westminster team! RIU Hotels & Resorts is expanding its presence in the heart of the UK with our newest addition: RIU Plaza London The Westminster. As we grow our footprint in London, we are bringing our world-renowned hospitality to this iconic location. Joining RIU means becoming part of a global family that operates over 100 hotels in more than 20 countries. This is an exciting chapter for us as we integrate this new property into the RIU Plaza portfolio. We are building a passionate, dynamic, and diverse team dedicated to delivering the exceptional service that defines our brand. If you are a hospitality professional who thrives in a fast-paced, evolving environment, we want to hear from you! If you’re ready to take your career to the next level and help us shape the future of RIU Plaza London The Westminster, explore our exciting opportunities today! 🔎 About the Role This is a unique opportunity to join RIU Plaza London The Westminster as a Front Office Night Supervisor. In this role, your primary responsibility will be to oversee the daily operations of the front office department during the night time. You will assist the Front Office Manager in ensuring exceptional guest service, efficient check-in and check-out procedures, and smooth coordination amongst the front desk team. Your role is essential in maintaining a high level of guests´ satisfaction and upholding the hotel's standards. 💼 What You’ll Do • Providing a warm and welcoming atmosphere, ensuring that guests receive a high level of personalized service. • Assisting guests with check-in and check-out procedures, ensuring efficiency and accuracy at all times. • Handling guests’ enquiries, requests, and complaints, resolving issues in a timely and professional manner. • Monitoring the performance of the front desk team, providing guidance, support, and ongoing training as needed. • Assisting in preparing financial reports related to front office operations, including cash reconciliation and revenue summaries. • Operating the fire alarm panel confidently when there is a fire alarm. Following the sequence of MUTE-SILENCE-RESET. • Assisting guests when there is a real evacuation and carrying out the duties shown in the fire card assigned. ✔️ What We’re Looking For • Night Audit Proficiency • Emergency Management • Guest-Centric Mindset 💸 Compensation & Benefits A welcoming and supportive work environment where you will be shaping the future of RIU Plaza London Victoria enjoying the following compensation & benefits: • Gross Annual salary: £33'951 • Annual leave: 28 days per year (Including public holidays) • 1 extra day of holidays for your birthday • Free meals while on duty. • Pension Scheme. • Comprehensive training and development programs to enhance your skills and foster professional growth. • Discounts in other associated business such Gymbox • Take advantage of attractive discounts on accommodations within the RIU Hotels & Resorts, allowing you to explore and experience our exceptional properties worldwide. 🌟 Why RIU Hotels & Resorts? • Your Growth is Our Priority: At RIU Hotels & Resorts, we believe in nurturing talent from within. We are proud to provide our team members with opportunities to advance their careers through training, mentorship, and internal promotions, ensuring your potential is recognized and rewarded—whether locally or internationally. • A Culture of Belonging: Join a team where your ideas and efforts truly matter. We foster an inclusive, collaborative environment where every voice is heard, and success is celebrated together. • Rewarding Your Commitment: Enjoy a career with competitive compensation, employee benefits, and perks that reflect our appreciation for your dedication and excellence. 🌍 Our Commitment At RIU Hotels & Resorts, we value diversity, equity, and inclusion as fundamental pillars of our success. We welcome all applications, regardless of gender, ethnicity, religion, disability, age, sexual orientation, or gender identity. We believe that a diverse team enriches our culture and drives excellence in service. Additionally, we are firmly committed to sustainability and social responsibility. Through our Proudly Committed strategy, we place sustainability at the heart of all our decisions. This program reflects our dedication to minimizing environmental impact, promoting responsible practices, and making a positive contribution to the communities where we operate. By joining RIU, you will become part of a company that not only strives for service excellence but also aims to create a positive impact on the world.

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