ME London - Luggage Porter

Job Description

Luggage Porter

Responsibilities will include, but are not limited to:

• Take responsibility for all aspects of Health and Safety within the department on a day-to-day basis. To set consistent high standards of Health and Safety in all working practices.
• Take part in department’s Fire Training and Practices and to ensure safe working practices within the department.
• Ensure that you are fully conversant in all the Hotel’s Disciplinary and Grievance Policies and Procedures, and the Code of Conduct.
• Provide excellent sense of welcome and ensure all guests are greeted using correct phraseology and assistance by opening and closing hotel’s entrances.
• Carry arriving and departing guests’ luggage ensuring the safety and security of such luggage whilst in the hotel’s possession.
• Display excellence in all communications methods, both formal and informal, written and verbal, at all times.
• Handle guest and customer complaints with precision, speed and in a professional manner and to the hotel’s procedure.
• Be responsible for planning, organising and monitoring the day-to-day operation of the department. To ensure the departments overall objectives relate to the Hotel’s strategies.

What we are looking for

• Driving license
• Being able to stand for long periods of time
• Passionate about hospitality
• Knowledge of London
• Be fluent in English

The successful candidate must already have eligibility to work in the UK.

Our Benefits Package Includes:

·      Competitive Salary

·      Holidays: 28 days’ holiday including 8 public holidays

·      Contributory pension scheme

·      Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)

·      Discounted dental and health cover with HSF

·      Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)

·      Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform

·      Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)

·      High street discounts: with Perks at Work

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