Front Office Manager - 5* Hotel Rotterdam (Opening)

Job description

Welcome to Eurostars Hotel Company, The Happiness Industry Eurostars Hotel Company is the hotel division of Grupo Hotusa, comprising the brands Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels and Tandem Suites. Our portfolio currently includes more than 300 hotels across over 23 countries worldwide. Our activity is backed by extensive know‑how that is reflected across all areas, from hotel management to brand values and the care we take in shaping the guest experience. We are convinced that a company’s success lies in the development of talent and the enthusiasm of its people. For this reason, we seek individuals who are passionate about their work and eager to grow with us. Would you like to join the Happiness Industry? We are looking for a Front Office Manager (Pre-Opening Team) for one of our upcoming hotels in Rotterdam, The Netherlands. What will you be responsible for? • Leading the pre-opening setup of the Front Office department, including procedures, standards, and team structure. • Recruiting, training and developing the Front Office team to ensure excellent service delivery from day one. • Supervising daily Front Desk operations (check-in, check-out, guest relations), ensuring a seamless and high-quality guest experience. • Implementing operational processes, systems and tools in line with company standards. • Handling guest feedback and resolving issues efficiently, ensuring guest satisfaction and loyalty. • Coordinating with other departments (Housekeeping, Maintenance, F&B) to ensure smooth hotel operations. • Monitoring KPIs, budgets and performance metrics of the Front Office department. What are we looking for? • Minimum of 3 years of experience in a similar Front Office leadership role, ideally with pre-opening experience. • Strong knowledge of Front Office operations, procedures and hotel management systems (PMS). • Fluent English (mandatory) and Dutch highly valued; additional languages like Spanish are a plus. • Leadership, organizational and problem-solving skills. • Education in Hospitality, Tourism or a related field. What do we offer? At Eurostars Hotel Company, you will be part of a leading global travel company, continuously growing and expanding, and fully committed to the professional development of its team. In addition, as part of Eurostars Hotel Company, you will enjoy the following benefits: • 50% discount in our premium hotels: Benefit from discounts of up to 50% in all our 4*/5* hotels around the world, and up to 20% for your family members. • The Power Business School Training: Free and unlimited access to all training programs (MBA, digital, office tools, skills, etc.) provided by our partner The Power Business School. • Access to our Employee Club: Enjoy a wide range of discounts and advantages (leisure, technology, sports, fashion, and more). • Free hotel nights: Through our referral program, we reward successful referrals with free stays. If you are interested in this opportunity and believe you match the profile, we would be delighted to receive your application. Or, if you know someone who might be a good fit, feel free to share this opening.

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