Front Office Agent - Sol Tropikal Durres

Job Description

Sol Tropikal Durres is looking for a professional and customer-oriented Front Desk Agent to be the first point of contact for our guests. The ideal candidate will provide exceptional service by handling check-ins, check-outs, reservations, and guest inquiries efficiently and courteously. This role requires strong communication skills, attention to detail, and a warm, welcoming attitude to ensure a seamless guest experience.

Key Responsibilities:

Guest Services & Check-In/Out:

• Welcome guests upon arrival with a friendly and professional demeanor.
• Handle check-ins and check-outs efficiently while providing necessary information about hotel services and policies.
• Address guest inquiries, requests, and complaints in a timely and courteous manner.
• Assist with luggage storage and other guest needs as required.

Reservations & Administrative Duties:

• Manage room reservations, cancellations, and modifications using the hotel’s booking system.
• Maintain accurate guest records and ensure proper billing procedures.
• Process payments, issue room keys, and provide receipts as needed.
• Answer phone calls and emails regarding reservations and general inquiries.

Hotel Operations & Collaboration:

• Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guests.
• Provide information about local attractions, dining options, and hotel amenities.
• Assist in emergency situations by following hotel safety procedures and protocols.
• Keep the front desk area clean, organized, and presentable at all times.

Requirements:

• Previous experience in a front desk or customer service role, preferably in hospitality.
• Strong communication and interpersonal skills.
• Proficiency in hotel management software (e.g., Opera, PMS) is a plus.
• Ability to multitask and stay calm under pressure.
• Professional appearance and a positive, guest-focused attitude.
• Fluency in English, additional languages are a plus.
• Flexibility to work various shifts, including weekends and holidays.

Education & Certifications:

• High school diploma or equivalent required; a degree in hospitality management is a plus.
• Customer service training or experience preferred.

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