Job description
IntroductionWe want to be the best in Zermatt… As a member of The Leading Hotels of the World, the Mont Cervin Palace combines the finest Swiss hotel tradition with the comfort of a modern luxury hotel. Our credo — “doing good for our guests” and “Hospitality by Heart” — is something we truly live as a team. Become part of it! To strengthen our team, we are looking for an experience and motivated Restaurant Manager for breakfast for the upcoming summer season 2026. Your main tasksOversee and ensure smooth daily operations at the Breakfast. Guarantee exceptional guest experience and consistent luxury service standards. Ensure buffet presentation and service standards are maintained. Ensure close coordination between service teams, kitchen teams and other hotel departments (Front Office, Concierge, Housekeeping). Lead the strategic development of the restaurant in collaboration with the F&B Director. Develop initiatives to increase revenue and guest engagement through signature experiences. Monitor daily outlet performance (covers, average spend, guest feedback, profitability). Ensure full compliance with hygiene, safety and quality standards, including HACCP and LQA standards, and drive continuous improvement. Ensure the proper daily implementation of service protocols and standards. Participate in and oversee daily billing and cash handling procedures. Handle guest complaints in a professional and prompt manner to guarantee 100% guest satisfaction. Regularly review and update guest CARDEX profiles. Contribute to the implementation of new procedures and organize internal LQA audits. Build guest loyalty and develop the clientele; promote the hotel. Do everything possible to anticipate and meet guests' requests. Ensure proper compliance with applicable health and safety regulations. Inform management of any “abnormal” situation regarding safety or risks of accidents involving guests or colleagues Team Management Lead, inspire and develop the team through a hands-on leadership style. Ensure recruitment, onboarding, training and performance management aligned with LQA standards. Build a culture of professionalism, teamwork, accountability and guest-focus. Ensure optimal staffing levels, schedules and productivity adapted to seasonal business volumes and peak periods. Implement continuous training programs (service standards, product knowledge, upselling, guest engagement). Encourage internal talent develo
Requirements
• Minimum 3 years of experience in a similar leadership role within a 5-star luxury hotel / Palace, with multi-outlet operations. • Proven experience managing restaurant. • Proven ability to manage a team, including recruitment, training, coaching and performance follow-up. • Need to have experience in the financial aspect of a restaurant. • Proven experience in a seasonal environment with high activity levels and operational peak periods. • Proven experience in team leadership, operational planning and guest relation excellence. • Strong background in handling VIP and high-profile guests, with absolute discretion and attention to detail. • Degree or diploma in Hospitality Management, Hotel & Restaurant Management, or equivalent professional training. • Additional qualifications in Food & Beverage Management, Wine & Beverage are a strong advantage. • Solid knowledge of HACCP and Swiss hygiene & safety standards; relevant certifications are a plus. • Continuous professional development and a strong interest in luxury service standards (LQA) are highly valued.
About the company
HOTELCAREER.com opens your doors to new job opportunities With a job platform specialising in the hospitality, gastronomy and tourism industry, you have an interesting selection of job offers to choose from. Luxury hotels, resorts as well as Michelin starred restaurants and many other companies and establishments publish their job offers on our platform. We attract future employees from the respective sector for the companies advertising jobs and vice versa. Imagine being a hotel director or head chef for an upper-class restaurant. Inside the walls of restaurants and hotels where customer satisfaction is paramount, jobseekers can follow their dreams and prepare exquisite meals and feasts for the palate as a cook, give guests a warm welcome when they walk through the doors of a hotel as a receptionist and much more. Become a travel agent and advise people on the many dream destinations around the world. The tourism industry is full of new and interesting cultures, working as a tour operator gives you the chance to reveal all the jewels that travelers want to discover. When guests check in at a hotel a hotel manager is the one engaging with them in an upbeat manner, demonstrating the company culture and values and representing it in front of the media and general public. One cannot think well, love well, sleep well, if one has not dined well as goes the proverb by Virginia Woolf… That is why there are jobs in the gastronomy sector to satisfy the guests’ culinary needs.