Job description
About Hotel Meliá Durrës: Hotel Meliá Durrës is a premium beachfront resort offering exceptional hospitality, elegant facilities, and a wide range of luxury services. Designed to create memorable experiences for every guest, the hotel combines modern comfort, Mediterranean charm, and world‑class service standards. Mission To provide a warm welcome, assist guests with luggage and transportation needs, and ensure smooth and friendly arrival and departure experiences. The Luggage Porter/Doorman supports guest satisfaction by maintaining high service standards, ensuring safety, and offering helpful guidance throughout the guests’ stay. What will you have to do? • Welcome guests at the hotel entrance with professionalism and courtesy. • Assist guests with luggage during arrival and departure. • Escort guests to their rooms when required and explain room features. • Ensure the hotel entrance, driveway, and lobby areas are clean, safe, and well‑organized. • Coordinate luggage storage and retrieval following established procedures. • Assist guests with transportation needs, taxi requests, or airport transfer information. • Maintain communication with Front Desk and Guest Experience teams regarding guest arrivals, VIPs, and special requests. • Help manage door traffic and ensure smooth flow of guests. • Provide information about hotel facilities, services, entertainment, and local attractions. • Handle guest inquiries and minor issues, escalating concerns when necessary. • Follow safety, security, and emergency procedures at all times. • Participate in briefings and departmental training sessions. What we are looking for? • Previous experience in hospitality, guest service, or similar roles (preferred). • Strong customer service skills and a polite, welcoming personality. • Excellent communication abilities and a guest‑focused attitude. • Good physical condition and the ability to handle luggage safely. • Professional appearance and adherence to grooming standards. • Ability to multitask and stay organized during busy times. • Basic knowledge of hotel operations is an advantage. • Proficiency in English; additional languages (Spanish, German) are a plus. • Flexibility to work shifts, weekends, and holidays. • Positive attitude, teamwork skills, and a strong sense of responsibility.
Requirements
About the company
Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes. En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.