Job description
About the Hotel: Hotel Melia Durrës is a luxurious beachfront resort offering world-class hospitality services to our esteemed guests. With a focus on providing exceptional service and memorable experiences, we are looking for an energetic, detail-oriented, and driven individual to join our team as an Hostess. Mission: To warmly welcome guests, coordinate seating, and support the Food & Beverage service team in ensuring a smooth, pleasant, and memorable dining experience in the assigned outlet(s). What will you have to do? • Greet and seat guests with professionalism and friendliness. • Manage reservations, walk‑ins, and waiting lists. • Maintain a clean and organized hostess desk and entrance area. • Communicate guest needs, preferences, and special requests to the service team. • Support daily briefings and follow instructions from the Head of Department. • Provide information about menus, hotel services, and experiences. • Assist in handling guest inquiries and minor complaints, escalating when needed. • Ensure brand standards and service quality are consistently applied. What we are looking for? • Previous experience in hospitality or guest‑facing roles (preferred). • Excellent communication, interpersonal, and customer service skills. • Professional appearance and a warm, welcoming attitude. • Ability to multitask and stay calm during busy periods. • Good organizational skills and attention to detail. • Basic computer literacy; reservation system knowledge is a plus. • Proficiency in English; additional languages (Spanish, German) are an advantage. • Flexibility to work shifts, weekends, and holidays.
Requirements
About the company
Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes. En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.