Job description
We are seeking savvy and skilled individuals like you to join our diverse team of Contact Centre.
If you've got the right to work in Spain and speak Scandinavian or Finnish & English, plus ideally another European language, keep on reading!
ABOUT OUR OFFER
You will be working 6 days and have 3 consecutive days off and additional payments for any night shifts, bank holidays will come on top.
We offer remote working from anywhere in Spain on seasonal permanent (fijo discontinuo) contracts and multiple permanent career development opportunities.
You'll be compensated for every training day complete and have access to our TUI Learning Hub, TUI Skills Academy & Language Lesson and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
Get involved with charity and sustainability initiatives like the TUI Care Foundation Access to the “TUI Club de Benefits” with multiple discounts on products and services across Spain.
ABOUT THE JOB
Guests will contact you 24/7 from around the world via phone, email, SMS, and online messaging—and you’ll be ready to listen, respond, and take action.
You’ll work alongside our smart AI technology to deliver fast, effective support while resolving issues and complaints with empathy and care.
You’ll be part of a rolling rota that includes morning, afternoon, and night shifts, giving you variety and the chance to thrive in a dynamic environment.
You’ll collaborate with global suppliers and TUI teams to fix problems quickly, ensuring our guests can get back to enjoying their holidays.
ABOUT YOU
Organized and adaptable – a calm, solutions-focused multitasker who thrives under pressure and embraces change.
Customer-first mindset – confident supporting upset customers across all channels, resolving issues quickly and empathetically.
Tech-savvy and curious – eager to learn, comfortable working with AI tools, and able to retain detailed product knowledge.
Remote-ready and flexible – happy to work rotating shifts from a quiet, professional home setup that supports phone-based work.
Bilingual and confident – fluent in Scandinavian or Finnish & English, ready to support customers across languages with clarity and care.
From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know
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About the company
Discovering the world’s diversity, exploring new horizons, experiencing foreign countries and cultures: travel broadens peoples’ minds. At TUI we create unforgettable moments for our customers across the world and make their dreams come true. TUI Group is the world’s number one integrated tourism group. We employ 66,000 people in over 100 countries and service 20 million customers in 180 destinations worldwide. TUI Destination Experiences provides truly customer-centric, international and contemporary destination experiences on behalf of TUI Group worldwide.