Job description
The moment a guest steps into our spa, they walk into a genuinely memorable experience. As Spa Receptionist you will help deliver a great wellness experience to our guests and you will ensure complete guest satisfaction. As a brand ambassador you will have to be a role model and you will sustain our Intercontinental life. Daily Tasks: - Make sure our guests always get a warm welcome and a sincere farewell from you. - Deliver a memorable experience to guests with a swift and personal service – not forgetting to recognize and record guest preferences. - Resolve guest issues and use their feedback to improve guest satisfaction. - Collate and share wellness insights to meet guest requests i.e. treatments, retail products… - Make great guest relationships in a very short space of time. - Effortlessly meet the diverse cultural needs of guests from around the world - Contribute to hotel revenues by suggesting and promoting retail products or additional services – e.g. through treatments, spa bookings and retail sales. - Responsible for providing efficient and courteous service to our guests. - Acknowledge and respond to relevant customer queries, needs and expectations - Deliver an outstanding customer experience, in accordance with the quality and service standards set by the hotel, pleasantly and with a smile to ensure maximum guest satisfaction. - Ensure all opening and closure procedures are done diligently daily. - Ensure the agenda and bookings are updated and any customer requests are followed upon. - Uphold hygiene standards and follow health and safety regulations - Assist in maintaining the cleanliness of the spa in all areas. - Participates in training sessions, briefings and meetings as and when requested. - Make sure all tools and spare parts are stocked appropriately to minimise lose and therefore cost. - May assist with other duties like setting up treatment rooms and replenishing product as needed. - Create a great working environment for colleagues to thrive - linking up departments to create sense of one team. - Promote teamwork and quality service through daily communication and coordination with other departments. - Show your commitment and engagement to the brand, the hotel and your team by attending and supporting any of the activities launched by the hotel.
Requirements
- Up to 1 year experience in spas - Hotel and 5* experience preferred - Fluent in Spanish and an intermediate level of English is a must – another language would be great - User Level Computer Skills - Flexibility to work different shifts, weekends and public holidays - Proactive, team player and service oriented.
Ubicación de la vacante
About the company
At InterContinental Hotels & Resorts we are dedicated to those who appreciate and enjoy the InterContinental Life - the glamour and exhilaration of fascinating places complemented with local wisdom. The unique location of the InterContinental Barcelona, set in the heart of Montjuic - the cultural district - opens a variety of exciting options for our travellers to explore and enjoy the city as an insider. The InterContinental Barcelona brings the discrete luxury of the brand to both, locals and travellers, by offering a modern design, an outstanding service and a vibrant gastronomic offer. Our aim is to ensure that our amazing hotel is a home away from home for everyone seeking a magnificent experience. To live up to our statement, we truly believe that the first step is to build an exceptional team full of talent and passion. At InterContinental Barcelona you will be able to: • Be yourself • Bring in new new ideas, especially if they make our guests and / or colleagues happy. • Develop your potential. And from our side you will always have our support. We are all very proud to be part of the InterContinental family and we would love to share our knowledge and experience with anyone eager to learn and make the difference!