Job description
As the Head of Groups & Events, you will lead a high-performing commercial team responsible for one of the hotel's largest revenue streams. From defining strategy and maximizing conversion to ensuring flawless event delivery, you will oversee the entire Groups & Events journey while inspiring your teams to deliver exceptional results and unforgettable client experiences. Reporting directly to the Director of Commercial, you will play a key role in achieving the hotel's commercial objectives. Your Day-to-Day: - Lead and inspire the Groups Sales and Events teams to achieve departmental goals and deliver exceptional service. - Execute the hotel's Groups & Events strategy in collaboration with the Director of Commercial and Revenue Management. - Monitor group enquiries, conversion, and pricing strategies to maximize revenue opportunities. - Support complex negotiations, escalated client requests, and high-value group business. - Oversee the seamless handover of confirmed groups from Sales to Events, ensuring flawless execution. - Review Banquet Event Orders (BEOs) and provide guidance to ensure operational excellence. - Analyze market trends, competitor activity, and lost business to identify new opportunities and improve performance. - Maintain and update department guidelines, catering pricing, and sales systems, including Delphi and Cvent. - Build strong relationships with key clients and regularly engage with in-house groups to ensure satisfaction and repeat business. - Coach, develop, and support your teams through performance management, training, and continuous professional development.
Requirements
- Bachelor's degree or equivalent in Hospitality Management, Business Administration, Sales, or a related field. - Minimum 8 years of progressive experience in luxury hospitality, including significant leadership experience overseeing Groups & Events operations and commercial strategy. - Proven ability to lead, coach, and develop high-performing teams. - Excellent negotiation, communication, and stakeholder management skills. - Strong analytical skills with the ability to interpret market trends and business performance. - Experience working with Delphi and Cvent is highly preferred. - Fluent in English and Spanish; additional languages are an advantage. - Highly organized, proactive, and able to perform under pressure in a fast-paced environment.
About the company
At InterContinental Hotels & Resorts we are dedicated to those who appreciate and enjoy the InterContinental Life - the glamour and exhilaration of fascinating places complemented with local wisdom. The unique location of the InterContinental Barcelona, set in the heart of Montjuic - the cultural district - opens a variety of exciting options for our travellers to explore and enjoy the city as an insider. The InterContinental Barcelona brings the discrete luxury of the brand to both, locals and travellers, by offering a modern design, an outstanding service and a vibrant gastronomic offer. Our aim is to ensure that our amazing hotel is a home away from home for everyone seeking a magnificent experience. To live up to our statement, we truly believe that the first step is to build an exceptional team full of talent and passion. At InterContinental Barcelona you will be able to: • Be yourself • Bring in new new ideas, especially if they make our guests and / or colleagues happy. • Develop your potential. And from our side you will always have our support. We are all very proud to be part of the InterContinental family and we would love to share our knowledge and experience with anyone eager to learn and make the difference!