Job description
Boundless Life is redefining how families live, work, and learn by empowering them to embrace a nomadic lifestyle that fosters deep connections and personal growth. We provide family-friendly accommodations, an innovative traveling education system, and vibrant communities of like-minded individuals.
Since 2021, we have expanded to eight locations across Europe, Asia, and soon Latin America, uniting over 140 team members globally. We believe in the power of community and a holistic approach to education that inspires curiosity, builds resilience, and nurtures a global perspective.Please note: Our business language is English; please submit your application in English.
We are seeking a dynamic and dedicated individual to join our team, playing a crucial role in driving high NPS and delivering an exceptional experience for our community members.
Key Responsibilities:
Resolve community requests promptly via the ticketing tool and ensure smooth family arrivals and turnover weeks.
Create an outstanding end-to-end journey experience, developing relationships to understand family needs, interests, and gather feedback.
Assist new families with integration, communicate upcoming activities, and manage UGC channel content for social media branding.
Coordinate with the onboarding team for seamless handovers, participate in pre-arrival webinars, and book services upon request.
Partner with photographers/videographers during new location openings.
Maintain operational guides, Welcome Guides, brochures, emergency manuals, Google Maps, and inventory.
Facilitate community bonding by creating interest groups, making key introductions, and supporting family-led activities.
Success Metrics: NPS and the number of community-led activities.
Global Immersion: Live and work in inspiring international destinations.
Meaningful Impact: Create environments where children and families thrive.
Experience Curation: Design authentic cultural moments and lifelong memories.
Community Building: Foster deep bonds across global families and borders.
Work-Life Integration: Structured schedules with ample time to explore and recharge.
Family Benefits: Enjoy discounted tuition for your children at Boundless Schools.
Reside in or near Barcelona with the ability to commute daily.
Minimum 2 years of experience in Guest Relations, Customer Experience, or Community Building within a hospitality setting.
Excellent written and verbal communication skills in both English and Spanish.
Strong organizational, interpersonal, and decision-making skills to manage high-volume customer requests and operational documents.
Experience managing third-party vendors.
Thrives in a fast-paced, startup environment with an enthusiastic, "can-do" attitude.
Initial call with our Recruitment team (30 mins)
Interview with our Global Leads of Operations/Experiences (60 mins)
Final check-in with our Head of Operations (45 mins)
Requirements
Job location
About the company
Boundless Life is a company that enables digital nomad families to live, work, and educate their children while traveling abroad. It provides family-friendly accommodations, an innovative education system that travels with families, and vibrant communities of like-minded people, so parents can keep working remotely while kids get a consistent, high-quality education wherever the family goes.