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Hotel Reservations Agent & Opera PMS Hotel Software

place London

Descripción del Curso

This comprehensive classroom based Hotel Reservation Agent Course combines theory and practical exercises to ensure the student has the knowledge and skills to work in any Reservations Department of any major international hotel. The training includes training on how to make bookings using Opera PMS, formerly known as "Fidelio".

This classroom course was created in conjunction with international hotels, therefore all relevant subjects are covered to ensure our students graduate as exceptional professional Hotel Reservations Agents.

We are proud to say that this course is officially endorsed by the highly regarded Institute of Hospitality, making it the perfect choice for your hotel career.

The course in particular was endorsed for its quality, innovation and industry specific training tailored to the needs of leading hotels around the world.

Special prices

£799 - This is the discounted rate which must be paid in full

£899 -This rate can be paid in three instalments of £299.66


There are no restrictions.

Solicitud de información

Objetivos del curso

This course is specifically suited to individuals who wish to expand upon their skill set, progress their career by learning in a supportive classroom environment. All sessions are taught and observed by experienced Trainers.


- Processing bookings via phone

- Group/multiple bookings

- Booking from allocation

- 3rd party payment requirements

- Processing of pre-paid and deposit rates

- Arrival checks, follow up and chasing payment guarantee

- Rate structure and cancellation policies

- Up-Selling services

- Understanding of market codes, source and channels

- Basic understanding of global distribution systems and Opera PMS options

- Revenue per available room (RevPAR), average daily rate (ADR) and commission calculations

- Setting up of routing and sharer

- Room type balancing

- Processing day use bookings

- Pay master accounts

- Essential billing instructions

- Requirements



Certificate of Completion awarded by Reception Academy (Accredited by BAC - British Accreditation Council)


Datos del Curso

4 weeks
Fecha de inicio
Consultar fecha

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