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Hotel Receptionist & Opera PMS Hotel Software

place London, UK

Descripción del Curso

All inclusive 4 week or 9 weekends Hotel Receptionist & Opera PMS Hotel Software, with 95% employment success rate via connections to Hotels. 

This popular classroom course, unlike other online courses offered, has been designed for individuals looking to begin a career in the Hospitality industry. Our training ensures you have all the essential skills needed to be an exceptional Hotel Receptionist, leading to potential employment in Hotels worldwide. 

Our course covers standard Hotel procedures, introduction to Opera Property Management System (Opera PMS V5), Brand-standards of 5* Hotels and is followed by hands on practical sessions behind a replica desk in a state of the art training room, where newly learnt skills are put into practice. All classroom sessions are taught and observed by experienced Trainers. 

Upon completion of the course a profile is created on our website for each graduate consisting of their CV, a professional photograph, contact details and their preferences for employment. Our partnered hotels are granted exclusive access to these profiles in order to find suitable applicants for their vacancies.

From £799. ¡Ask for our discounted rates!



- Basic level of English.

 Dress Code:

Please note that we require you to wear a conservative style suit on three (3) occasions, the photo, practical exam and graduation days.

On the first day and all other “non suit days” please feel free to wear anything you feel comfortable in. Your trainer will provide you with “suit day” dates in one of your first lessons.

Solicitud de información

Objetivos del curso

At the Academy it is our goal to ensure you acquire the essential skills under our guidance and set you on the right path for your future. This classroom course is tailored to meet the requirements of individuals with no previous Hotel Receptionist experience. Consequently anyone from any professional background, nationality or age is welcome to join the course.

Taught by experienced instructors, this unique interactive classroom based 80 hour training, gives you an insight into the real working environment of Hotels.


Course Material covered:

UK 5* Hotel procedures and brand standards:

- Customer service procedures; Welcoming guests upon arrival and using correct terminology

- Checking guests in and out and all other booking/reservation procedures

Opera PMS Version 5 reservation system:

- Checking –In and Checking-Out guests using the software

- Introduction to Hotel Accounts used in Front of House

- This market leading hotel reservation software is utilised by many UK and International Hotels

Sales & guest interaction:

- Role play sessions using our replica Hotel Reception desk in our classrooms

- Becoming familiar with hotel terminology (specific language used in the UK)

- Learning to up-sell a room to a guest

- Guest complaint handling

Employment Assistance:

- CV writing skills; guidance on creating the correct CV for Hotels

- Interview techniques; guidance on how to perform in an interview

- Career path planning for a clear understanding of your future in the hospitality industry



- Reception Academy stationary to utilise during the course.

- Access to our classrooms during the course, subject to availability

- Certification of completion

- Graduation ceremony in a 4/5 star London Hotel

- Professional profiles on the Reception Academy website which is accessible to over 500 partnered hotels

- An e-copy of your customised Reception Academy CV

- An e-copy of your profile photo, in jpeg format


Datos del Curso

London, UK
4 weeks
Fecha de inicio
Fechas varias
Límite de inscripción
Fechas varias

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