• Responsible for the efficient operation and maintenance of all computer systems, data
and voice communications activities at property.
• Provide a high level of IT support services to guests and staff as well as 24 hour coverage
for the computer systems, either on site or remotely, depending on business needs.
• Preform configuration/installation and troubleshooting of workstation hardware and
software, including laptops, tablets, printers and mobile devices.
• Responsible for desktop imaging and configuration of Server and Workstations and
backup systems.
• Network administration, PC and network trouble shooting, network switch management,
Mail Server management, operating system and application software upgrading.
• Prioritization of multiple projects and demands on a weekly, daily and hourly basis.
• Anti-virus and firewall management, hardware configuration and troubleshooting
• Hotel specific application maintenance and administration and installation of Ethernet
cabling.
• Communicate both verbally and in writing to provide clear direction to staff.
• Interact positively with customers and take action to resolve problems to maintain a high
level of customer satisfaction and quality
• Coordinate activities with other hotel departments in order to facilitate increased levels
of communication and guest satisfaction.
• Acts as Manager on Duty as required.
• Complete projects and other tasks as assigned.
REQUIREMENTS:
• An Associate’s, Bachelor’s degree or technical institute’s degree/certificate in information Technology, information systems, of related technology field.
• 2+ year’s Help Desk, Desktop support experience required; previous hospitality information technology experience desired.
• Proficient knowledge of Microsoft operating systems and applications.
• Knowledge of and experience working with security management systems.
• Understanding of advance desktop infrastructure, commonly used concepts and practices.
• Knowledge of networking as it pertains to all aspects of desktop support: TCP/IP, DNS, DHCP, Wireless configuration (802.11x).
• Must be legally authorized to work in the United States.
• Must be numbers-oriented, computer-literate including written communication, spreadsheet formulation and online order-entry and computer systems.
• Knowledge of Opera (PMS), MICROS (POS), and HotSOS preferred.
• Ability to communicate and negotiate effectively with internal/external customers both in written and verbal format.
• Deal with the general public, customers, associates, and government officials with tact and courtesy.
• Ability to read and interpret business records and statistical reports.
• Ability to use mathematical skills to interpret financial information and prepare budgets.
• Interpret established policies and understand the government regulations pertaining to the business.
• Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions.
• See differences in widths and lengths of lines such as those on graphs.
• Must be able to change activity frequently and cope with interruptions.
• Must be flexible and able to work mornings, evenings, overnight, weekends and/or holidays depending on business demands.
• Also must be available to be on-call after working hours
