What you’ll do…

- You will ensure all our guests feel they are treated as individuals and will want to return.
- Leading and motivating a team of high-energy people who genuinely care about guest experience, helping to set goals, coach performance, and create a positive, inclusive environment.
- Assist the FOM monitoring departmental costs and support the management of expenses in line with budget guidelines.
- Ensure that all hotel standard operating procedures are trained and adhered to, also pro-actively identifying opportunities to improve and enhance processes and procedures.
- Maintain strong communication and collaboration between front office, housekeeping, maintenance, and F&B teams.
- Be confident and knowledgeable in all health and safety procedures and support their consistent implementation.
- Act as part of the hotel crisis and fire response teams, ensuring familiarity with all relevant procedures.
- Deliver consistently high levels of customer service to both guests and internal teams, helping to build strong relationships with suppliers and contractors.
- Support the sales and events team with site inspections and maintain strong knowledge of hotel facilities.
- Step in to lead shifts and manage the front office operation in the absence of the Front Office Manager.

Requisitos

Titulación mínima

Licenciado

Experiencia

De 1 a 2 años

Idiomas

Español

We’re looking for ato join our team Assistant Front Office at The Hoxton, Poblenou!

The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional basement events space and The Apartment (our unique meetings & events concept).

More about us….

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

Reporting to Front Office Manager, you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return. 

What we’re looking for…

- Individuals. You’re looking for a place where you can be you; no clones in suits here.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together, we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other, and has fun along the way.
- You have experience in a similar role, or as an Assistant looking for further development with a demonstrable track record of excelling in front office operations and procedures.
- You have experience of Micros Fidelio Opera or a similar property management system.
- You have experience of monitoring and implementing health & safety procedures.
- You will be required to work flexible shift patterns which will include days and nights, weekdays, and weekends to support the duty management team, as and when required.
- A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.

Reportar oferta

Ubicación de la vacante

Dónde estamosThe Hoxton Barcelona, Poblenou, Av. Diagonal, 205, Sant Martí, Barcelona, Spain

Sobre la empresa

The Hoxton Poblenou

Barcelona, España

Cadena hotelera

Every hotel by The Hoxton tells a different story, inspired by their location. Working with various local collaborators, we set out to paint a unique picture of each neighbourhood.

Preguntas frecuentes

¿Cuál es el sueldo medio de las ofertas de empleo en Cadena hotelera?

El sueldo medio en Cadena hotelera puede variar dependiendo del puesto, la experiencia y la ubicación. Sin embargo, las ofertas en este sector suelen presentar rangos salariales entre 0€ y 0€ anuales, con un sueldo medio de 0€.

Los candidatos también buscan

¿Qué está buscando el mercado laboral en el sector del turismo y la hostelería? ¡Te lo servimos!