General Manager - ME Lisbon (Portugal)

About ME Lisbon

ME Lisbon is set to become one of the flagship properties of ME by Meliá in Europe, located in the heart of Lisbon, one of the continent's most vibrant and sought-after capitals. The hotel will offer a contemporary luxury experience that blends design, gastronomy, culture, entertainment, and authentic local experiences, establishing itself as a landmark destination for both international travelers and the city's social scene.

As General Manager, you will have the opportunity to lead one of the company's most strategic assets, ensuring an exceptional guest experience and positioning the hotel as one of Lisbon's leading luxury lifestyle destinations.

Key Responsibilities

As General Manager, you will be responsible for:

• Leading the overall hotel strategy, ensuring the achievement of operational, commercial, financial, and guest experience objectives.
• Positioning ME Lisbon as a benchmark in the luxury lifestyle segment, maximizing its visibility, reputation, and business performance.
• Developing and executing the hotel's strategic plan, ensuring alignment with ME by Meliá brand standards and corporate objectives.
• Building, inspiring, and leading a high-performing team, fostering a culture of excellence, innovation, collaboration, and guest-centricity.
• Ensuring the highest standards of quality across all hotel operations, including rooms, food & beverage, events, wellness, and entertainment experiences.
• Driving profitability through effective resource management, cost optimization, and revenue maximization.
• Monitoring financial performance, identifying opportunities for improvement, and ensuring the achievement of GOP, EBITDA, and guest satisfaction targets.
• Strengthening relationships with ownership, strategic partners, local authorities, and key stakeholders.
• Leading commercial and marketing strategies in collaboration with corporate and local teams to reinforce the hotel's positioning within the market.
• Ensuring full compliance with all legal, safety, sustainability, and corporate governance requirements.

What We Are Looking For?

We are seeking an exceptional hospitality leader with:

• Proven experience as a General Manager in luxury, lifestyle, or premium hospitality environments, ideally with a strong focus on Food & Beverage and guest experiences.
• A solid track record of leading complex hotel operations and multidisciplinary teams within international environments.
• Previous experience in repositioning projects, or major property transformations is highly desirable.
• Strong financial acumen and experience managing budgets, forecasting, revenue performance, and profitability.
• Demonstrated success in leading large teams, developing talent, and building high-performance cultures.
• A strategic mindset combined with strong execution capabilities and attention to detail.
• Excellent communication, negotiation, and stakeholder management skills.
• Deep knowledge of the luxury and lifestyle hospitality segments, as well as current industry trends.
• The ability to act as a brand ambassador and represent the hotel both internally and externally.
• Fluency in Portuguese and English is required. Spanish language skills will be considered a strong advantage.